If you want amazing customer service and results, look no further than DemandScience!
December 22, 2022

If you want amazing customer service and results, look no further than DemandScience!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with DemandScience

DemandScience helps us run multiple lead gen campaigns each quarter -- we are heavily reliant on the DS team to help us execute and strategize on campaigns/programs.
  • Customer service: Derek and Kate are two of the most dedicated, customer-oriented people I've ever worked with. They make my life easier and are flexible, adaptable, responsive and (most importantly) kind. I want to call out Derek Ostberg specifically here -- his customer service touch is golden -- he masters "pleasantly persistent" and is a star Account Exec in my eyes.
  • Organization: I want to specifically call out Kate Ferone here -- she is so responsive, so organized and is a really great project manager. She makes my experience as a customer easier and makes our campaigns/programs run smoothly.
  • Results: we've used a few different vendor partners to develop and execute similar lead gen/content synd programs, and we notice that DS constantly provides the results we're looking for (MQLs, SQLs, Fractional Pipe, etc.). These results (and the aforementioned customer service/organization of the Account team) have led us to shift our budgets away from other vendor partners and invest more with DemandScience, who we know we can trust.
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  • I added this comment in earlier, but we've seen amazing ROI from DemandScience over the past fiscal year -- including MQLs, SQLs and Fractional Pipe (our most valued metrics).

Do you think DemandScience delivers good value for the price?

Yes

Are you happy with DemandScience's feature set?

Yes

Did DemandScience live up to sales and marketing promises?

Yes

Did implementation of DemandScience go as expected?

Yes

Would you buy DemandScience again?

Yes