is a good solution for big enterprises but not that convenient for small companies
July 01, 2022 is a good solution for big enterprises but not that convenient for small companies

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with

We tried using to manage our support and customer help operations, for our SaaS products. It is a fairly small organization, of 2-4 support agents and 4-6 programmers that work behind the scenes building the product. SaaS customers contact us with help and feature requests, that need to be answered and processed.
  • Information security and compliance
  • Features and configuration options
  • Fairly priced
  • The interface can be slow in some computers
  • It may need training and some work to get started
  • We tried but did not end up using it after the trial
  • Intercom
In my opinion, Intercom is more customer oriented, using chat and real time marketing features. is a more old school solution focused on tickets and cases. does not have much integration capacities with your platform, Intercom has lots of features around this, making it easy to implement personalization and customization with small budgets.

Do you think (discontinued) delivers good value for the price?


Are you happy with (discontinued)'s feature set?


Did (discontinued) live up to sales and marketing promises?


Did implementation of (discontinued) go as expected?


Would you buy (discontinued) again?

No is a good option for a fairly big organization, with training capacity and organized work plans. It may not be the best option for small startups or small consultancies trying to work out a customer support solution. It a complete software, but may behave slow and may be complicated to use for non tech savvy users. Support

It's a good solution for big companies I believe, but not that convenient for small companies or startups that would get more for their money using a chat oriented solution like Intercom.


It's interface behaves very slow in some computers (Mac + Safari). It may be hard to use and overly complicated for newbies.