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Desk.com - Gives you a great "big picture"
July 03, 2022

Desk.com - Gives you a great "big picture"

Lisa Glassman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Desk.com

Desk.com provided a cloud solution to provide support to our facility to a clearinghouse. We were able to generate tickets and provide status updates through just a series of clicks, without having to reiterate the issue each time. Overall, this system provided a better solution to a previously outdated ticketing system.
  • Categorization
  • Prioritization
  • Easy to recognize status
  • Screen are sometimes hard to navigate
  • Ease of use
  • User Friendly
  • Some screens are hard to navigate

Do you think Desk.com (discontinued) delivers good value for the price?

Yes

Are you happy with Desk.com (discontinued)'s feature set?

Yes

Did Desk.com (discontinued) live up to sales and marketing promises?

Yes

Did implementation of Desk.com (discontinued) go as expected?

Yes

Would you buy Desk.com (discontinued) again?

Yes

If you are looking for a system that will have multiple associated tasks, this system is not for you. If you are looking for a system that captures all of the information you need for a ticket, then this is your best bet! Great to use to keep track of project tasks on an individual basis, not as a whole.

Desk.com Support

Support was great! If there was ever an issue, it was resolved near immediately. There were a few bugs that we had to work out, but that was mainly due to the build of the categories of subcategories, but Desk.com got on the phone with us and we were able to work it out in minutes.

Using Desk.com

If you want to keep track of your issues in a succinct environment, this is the tool. It works great for monitoring tasks as well. You get to see all of the information on one page. Not too often that this is accomplished in a ticketing system. Usually you have to maneuver to multiple screens to get the whole picture.