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Very helpful tool
July 03, 2022

Very helpful tool

Moises Abraham Lacayo Cortes | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Desk.com

The use case in the company is to help internal customers to streamline the incidents that we carry each of the employees in the management of our daily functions.The objective of this tool is to make the work of each of the company's employees more efficient.

The objective that the company has is to make a more practical workflow for the operation of the company and thus achieve the mission and vision projected.
  • Self-service knowledge base
  • Case routing
  • customer satisfaction surveys
  • Macros, labels and custom fields report
  • SSO for administrators and agents
  • Multilingual customer support
  • Salesforces Integrations
  • Collaboration funcionality
  • User Interface
  • problem solving in less time and this means maximizing economic resources.
  • The already designed workflows help to make customer jobs more efficient.
  • The cost per license is low for the benefits obtained.
We liked it as a tool because of the ease and advantages offered by the tool compared to the other solutions evaluated.Due to its ease of implementation and ease of use it adapted very well to the needs of the company, that was the reason why we chose desk.com.

Do you think Desk.com (discontinued) delivers good value for the price?

Yes

Are you happy with Desk.com (discontinued)'s feature set?

Yes

Did Desk.com (discontinued) live up to sales and marketing promises?

Yes

Did implementation of Desk.com (discontinued) go as expected?

Yes

Would you buy Desk.com (discontinued) again?

Yes

Is very easy to management users incidents and help us with the workflows to make them more efficient and to help improve the internal customer experience and achieve the goals that the company has set for itself.The scenario in which it is not very good is that with some Salesforce tools it is not so easy to do the integration.

Desk.com Support

The support of the desk.com platform is simple and fast in the resolution of the problems, that have arisen in the company, they have been solved in an efficient way.

I highly recommend desk.com support, it saves a lot of time in resolving incidents and the experience of customer is better.

Using Desk.com

1. Easy use.
2. The menu is very helpful
3. The tool is very funcional for users administrators
4. the use of fewer clicks to perform tasks aids in its use.
5. The interface is clean.
6. The reports are easy to generate and very helpful in making decisions about the care provided.