DialogTech was affordable and impactful
April 05, 2019
DialogTech was affordable and impactful
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with DialogTech
We set up an IVR system so all calls were routed through a telephone prompt to track people's responses (Sales, Customer Service, etc.). We also had different phone numbers based on how you found us for tracking purposes (paid search, direct, etc.).
- The setup and the account manager were extremely helpful.
- Good reporting for results.
- Multiple facets to track.
- Use of the software is a bit clunky thus we need support sometimes.
- It helped us track how many sales calls we take, the average duration, and the number converted into a purchase.
Forgot the names but some new ones pick up keywords in a conversation for tracking which can be really useful.