DialogTech was affordable and impactful
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April 05, 2019

DialogTech was affordable and impactful

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with DialogTech

We set up an IVR system so all calls were routed through a telephone prompt to track people's responses (Sales, Customer Service, etc.). We also had different phone numbers based on how you found us for tracking purposes (paid search, direct, etc.).
  • The setup and the account manager were extremely helpful.
  • Good reporting for results.
  • Multiple facets to track.
  • Use of the software is a bit clunky thus we need support sometimes.
  • It helped us track how many sales calls we take, the average duration, and the number converted into a purchase.
Forgot the names but some new ones pick up keywords in a conversation for tracking which can be really useful.
Well suited for lead generation or e-commerce where you want to drive phone calls and track results.