Overall Satisfaction with DialogTech
I have been using DialogTech for over 10 years, I used them when they were called IfByPhone. We use the company to track all of our marketing campaigns. Also, we use it to record phone calls for delivering the best customer service with all of our CSRs. It is easy to use with highly reliable service.
- It is reliable and never goes down.
- The reporting is simple to use and provides the right data.
- The customer service is great, they always answer the phone.
- Please update the user interface.
- More integration with Google AdWords and Google Analytics.
- More social media presence.
- We have a huge ROI because it gives us marketing transparency.
We have used and evaluated Mongoose Metrics, Ninja Calls, Call Source, and many others. We always go back to DialogueTech because of the pricing and ease of use.