The Best Virtual Phone System
August 14, 2020

The Best Virtual Phone System

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Dialpad

We use Dialpad organization-wide in every department. While we typically defer to email for internal communications, Dialpad has been a godsend when it comes to outbound communications. The voice over IP-powered service allows us to place calls with a corporate number and receive calls to individual extensions, just like a physical desk phone system.
  • Convenience: Much easier too use an app than a physical desk phone
  • Cross-platform: Available on computer and phone and easily switch calls between
  • Amazing audio quality
  • The VOIP numbers cannot be used to verify accounts for many services, so it would be useful if they could find a workaround.
We considered Google Voice's VOIP service before choosing to go with Dialpad, but Dialpad came out up on top. While Google Voice provides a similar basic service of outbound and inbound calls, its applications simply don't stack up with Dialpad. Dialpad's AI note taking and easy mid-call switching between platforms make it extremely easy to use and provides much more flexibility than Google Voice.
Dialpad's customer support is second to none. We haven't had many issues, so our contact has been sparse, but when we do they always respond promptly and their answers are always on point.

Do you think Dialpad Talk delivers good value for the price?

Yes

Are you happy with Dialpad Talk's feature set?

Yes

Did Dialpad Talk live up to sales and marketing promises?

Yes

Did implementation of Dialpad Talk go as expected?

Yes

Would you buy Dialpad Talk again?

Yes

Dialpad is incredibly useful for any outbound calling efforts. The AI note-taker helps you keep updated on other conversations and allows you to quickly review your previous conversations with the client. Specifically, it marks action items, performs sentiment analysis on key points, and summarizes the call. I would say that it's useful for both internal and external communications and is well suited for any environment where you are using audio calls.