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Dialpad saves remote workers
August 13, 2020

Dialpad saves remote workers

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad

Dialpad is being used across the whole company to allow each employee to have the access to a phone for client purposes and have a direct number to them that is associated with our company.
  • Dialpad is very easy to use.
  • Dialpad connects numbers with names, which is nice--as a recruiter you know who's calling you back.
  • It is just like a normal phone with the ability to call and text.
  • Disconnects from accounts
  • Search function could use some updating.
  • Decreased phone bill
  • Not ordering physical phones for employees
I have had a few issues that our IT department needed to escalate to the Dialpad support team, and they were able to answer and resolve the issues rather quickly.

Do you think Dialpad Ai Voice delivers good value for the price?

Yes

Are you happy with Dialpad Ai Voice's feature set?

Yes

Did Dialpad Ai Voice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dialpad Ai Voice go as expected?

Yes

Would you buy Dialpad Ai Voice again?

Yes

Being that 90%of the world is now working remotely, they are not sitting at a desk with a physical phone sitting there. They are then pressured to use their own device and are not compensated for that data and minutes used. Dialpad has brought that desk phone to their laptop (and mobile devices without using their data and minutes) allowing them to remain available by phone with no extra cost to them! Our company no longer has to add phones to our mobile phone plan and worry about equipment breaking and/or not being returned.