Good option for call centers
September 06, 2020

Good option for call centers

Alfredo Alvarez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad

It is used by the Benefits Assistance Program and the Senior Help Line, two call centers at the organization.

Pros

  • Easy to handle
  • Clear communication
  • No background or interference during the call

Cons

  • The transcript, in Spanish it doesn't work
  • Makes our job easier
I did not make the selection. My supervisor did and considered Dialpad the best option.
I have dealt with their staff and always send in information to rate a call. They are on top of the service.

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dialpad Connect go as expected?

I wasn't involved with the implementation phase

Would you buy Dialpad Connect again?

Yes

It is well suited for call centers. We make lots of calls during the day, and Dialpad is easy to use and has transcripts of the calls that are very important for my job.

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