Great program for answering calls
January 03, 2024

Great program for answering calls

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Ai Sales Center

I use Dialpad to answer phones for a garage door company to schedule appointments

Pros

  • Easy to answer the call
  • Easy to transfer the phone call

Cons

  • When it gets busy, sometimes calls will come in and kick me off duty when I’m available to answer the call
  • Dialpad freezes a lot

Do you think Dialpad Sell delivers good value for the price?

Not sure

Are you happy with Dialpad Sell's feature set?

No

Did Dialpad Sell live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dialpad Sell go as expected?

I wasn't involved with the implementation phase

Would you buy Dialpad Sell again?

No

When it gets really busy and calls, come in Dialpad messes up sometimes it kicks me off duty when I’m available and ready to answer a call sometimes it won’t allow me to dial out to dispatch there’s issues on a regular basis it’s not the best program

Dialpad Sell Feature Ratings

Dialer Logistics ()
Not Rated
Preview Dialer ()
Not Rated
5.7
Outbound dialing
5
Inbound routing
4
Custom caller ID
8
Call Follow-up and Quality Assurance ()
Not Rated

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