Dialpad Sell - A Customer Service Rep's Best Friend!

As a customer service representative, I use Dialpad Sell to communicate with both customers and my fellow employees. The product allows me to effectively relay information between my coworkers and management in regards to service. I can answer and receive calls to handle any issues customers may be having and schedule related service visits as such. The general scope of our use case with the product involves customer service and scheduling. I've found Dialpad Sell to have many helpful features when it comes to the nature of my job, such as the ability to record and drop voicemails. The built-in AI is especially useful when it comes to dealing with missed calls or information, as it accurately transcribes speech to text on both ends of the call. If any information is missed, I can track down the call and copy the information from the recorded logs.