Overall Satisfaction with Dialpad Ai Sales Center
As a customer service representative, I use Dialpad Ai Sales Center to communicate with both customers and my fellow employees. The product allows me to effectively relay information between my coworkers and management in regards to service. I can answer and receive calls to handle any issues customers may be having and schedule related service visits as such. The general scope of our use case with the product involves customer service and scheduling. I've found Dialpad Ai Sales Center to have many helpful features when it comes to the nature of my job, such as the ability to record and drop voicemails. The built-in AI is especially useful when it comes to dealing with missed calls or information, as it accurately transcribes speech to text on both ends of the call. If any information is missed, I can track down the call and copy the information from the recorded logs.
- Quick and efficient connection.
- Peer-to-peer communication.
- Customization options.
- AI-integrated voicemails and call logs.
- Voicemail dropping.
- Connection issues can be improved.
- Delays and ringing out on certain lines.
- Inaccurate name displays.
- Occasional copy/paste misreads.
- Positive reviews from customers about office interaction.
- Ease of contact with dispatchers.
- Customers can reach employees directly.
Do you think Dialpad Ai Sales Center delivers good value for the price?
Yes
Are you happy with Dialpad Ai Sales Center's feature set?
Yes
Did Dialpad Ai Sales Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Dialpad Ai Sales Center go as expected?
I wasn't involved with the implementation phase
Would you buy Dialpad Ai Sales Center again?
Yes