Dialpad Sell helps our customers reach us at any time of day
Updated October 22, 2024

Dialpad Sell helps our customers reach us at any time of day

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Sell

We use Dialpad Sell to transcribe and record calls, keep connected with our customers, keep connected with our employees who are out in the field, it also helps our customers reach us at any time of day, including after hours, weekends, and holidays, it has also helped us track our inbounds and out bounds

Pros

  • Efficiency - never crashing
  • AI transcribe
  • Tracking

Cons

  • VM drop
  • Transferring
  • Hang up is a little slow
  • Pos: Reach more customers
  • Pos: Easy access to recorded calls
  • Pos: Keep in contact with all employees
Dialpad Sell is Very easy to use, whether at home or in the office dial pad has very sleek and easy to use features, all features are easy to find and are pretty self explanatory, the switch from regular phones to dial pad was a very easy and non stressful switch for our whole team

Do you think Dialpad Sell delivers good value for the price?

Not sure

Are you happy with Dialpad Sell's feature set?

Yes

Did Dialpad Sell live up to sales and marketing promises?

Yes

Did implementation of Dialpad Sell go as expected?

Yes

Would you buy Dialpad Sell again?

Yes

Dialpad Sell has really helped us reach more customers than ever before, we also have very easy access to all of our previous calls, which comes in handy when we miss something in the notes, or there is a scenario where we need management to look it over, the AI transcribe has also helped as well by being able to quickly skim over the main points of the call instead of listening back

Dialpad Sell Feature Ratings

Dialer Logistics ()
Not Rated
8.0
Contact preview
9
Dialer-CRM integration
7
Call notes & tags
8
8.6
Outbound dialing
8
Inbound routing
10
Custom caller ID
10
Click-to-call
8
Dialer contact import
7
8.0
Follow-up calls
8
Dialer reporting & analytics
8
Dialer compliance
8

Using Dialpad Sell

1 - Our comfort consultant works with customers and provides them the best options on new systems for their homes. He measures their existing HVAC system and then goes over options including different efficiency ratings, warranties, and rebates. He uses Dialpad Sell to look at transcription of calls to save time and to also look back on previous calls.

Comments

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