Dialpad Sell is the best in the market
September 21, 2024

Dialpad Sell is the best in the market

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Sell

Dialpad Sell is what we are currently using and it has multiple features which I like a lot. First is if you are in a conversation with a person who has some different accent and you are having a hard time to understand it, you have an AI transcript which will translate you conversation into text on the go. One can simply read the transcript and reply accordingly. Also it has some pre-defined keywords set already and if you speak those keywords on the call, a popup will appear with all the necessary information you might require during the call.

Pros

  • Live Transcript
  • Ease of automatically detecting the nature of the call
  • Providing necessary information at the time of call
  • It has helped me to understand easily the different accents of people
  • Dialpad has helped me to analyze my past calls and help me to grow
  • It also shows the number of Csats and your team in real time which also creates a healthy competition
It is really had to find anything negative now in Dialpad Sell, I am using this since last 2.5 years and I must say, Dialpad has really made some good improvements. With regular updates and introduction to new features, it has now become a must have app for your organization/ business
To be honest, this was already integrated in the organization when I joined here and I do not find the need to change anything. Dialpad Sell is so simple and easy to navigate and loaded with so many features and options that you would not need to switch to any other alternative.

Do you think Dialpad Sell delivers good value for the price?

Yes

Are you happy with Dialpad Sell's feature set?

Yes

Did Dialpad Sell live up to sales and marketing promises?

Yes

Did implementation of Dialpad Sell go as expected?

Yes

Would you buy Dialpad Sell again?

Yes

I would say that Dialpad Sell is something which can every organization can use. It has so beautiful features which help you during the call, after the call and also to analyze your calls made during the day, week or a custom time frame. It also detects automatically if it was a csat call or a dsat call. Once Dialpad is integrated in your business and tailored accordingly, it can do wonders.

Dialpad Sell Feature Ratings

Dialer Logistics ()
Not Rated
9.8
Contact preview
10
Dialer-CRM integration
9
Call notes & tags
10
Automatic call logging
10
9.9
Outbound dialing
10
Inbound routing
10
Custom caller ID
10
Click-to-call
10
Recorded voicemail drop
10
Dialer contact import
9
Campaign & list management
10
9.7
Follow-up calls
10
Dialer reporting & analytics
10
Dialer compliance
9

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