TrustRadius
https://dudodiprj2sv7.cloudfront.net/product-logos/Oy/pn/VHOQPJ7RUJVN.PNGFast for the on the move managerIn this instance, it was being used by logistics in our food distribution center in Ontario California. The manager was using it on his app to track outbound and inbound freights as he was always on the move. Due to the infrastructure of the company he needed something that allowed him to see real-time reports without the need to be stuck in his office. As the company was very centralized he needed something that afforded him the flexibility of being able to get all the reports he needed without the need to be stuck in an office running excel sheets on his PC.,Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here. Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however. Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.,I only have one piece of advice per our managers. One of their biggest frustrations when it comes to logistics software is that it doesn't always speak well with other systems be it with an HRIS system or an LMS. As a training manager, I consider the LMS component huge. So really what we think would be an improvement would be an open source ideology that allows your platform to integrate with others easily.,10,Time has been the biggest ROI, prior to this the managers were running paper reports that were printed out and had the HR reps assist with printing these reports when they weren't in the office. This has been eliminated.Titan up your businessAcross the whole org.,Tracks Tech Statistics Tracks lead sources (advertising) Tracks Call center performance Allows rapid distribution of flat rate Pricing through the use of TItanium. TitanPricer.com,Customized reporting,10,Have been able to update price book for up to date accurate pricing. Able to grow the company 34% year to date with a 4% marketing budget due to the tracking of the ad sources. Automate the material replenishment with Titanium (titanpricer.com).,
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ServiceTitan
2 Ratings
Score 10.0 out of 101
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ServiceTitan Reviews

ServiceTitan
2 Ratings
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Score 10.0 out of 101
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John Chavez profile photo
October 03, 2018

ServiceTitan Review: "Fast for the on the move manager"

Score 10 out of 10
Vetted Review
Verified User
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In this instance, it was being used by logistics in our food distribution center in Ontario California. The manager was using it on his app to track outbound and inbound freights as he was always on the move. Due to the infrastructure of the company he needed something that allowed him to see real-time reports without the need to be stuck in his office. As the company was very centralized he needed something that afforded him the flexibility of being able to get all the reports he needed without the need to be stuck in an office running excel sheets on his PC.
  • Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
  • Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
  • Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.
  • I only have one piece of advice per our managers. One of their biggest frustrations when it comes to logistics software is that it doesn't always speak well with other systems be it with an HRIS system or an LMS. As a training manager, I consider the LMS component huge. So really what we think would be an improvement would be an open source ideology that allows your platform to integrate with others easily.
I can only speak to the logistics part of the software and its reporting and tracking functions. Based on that where I've noticed it's best suited is for:

1. Running quick easy reports that are easy to understand
2. Using it on your phone on the fly
3. Tracking large pieces of information on different tracking avenues
Read John Chavez's full review
Andy Wyatt profile photo
September 13, 2017

ServiceTitan Review: "Titan up your business"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Across the whole org.
  • Tracks Tech Statistics
  • Tracks lead sources (advertising)
  • Tracks Call center performance
  • Allows rapid distribution of flat rate Pricing through the use of TItanium. TitanPricer.com
  • Customized reporting
[It's] Best suited for a service oriented HVAC, plumbing, electrical or similar home service trades.
Read Andy Wyatt's full review

ServiceTitan Scorecard Summary

About ServiceTitan

ServiceTitan is a cloud-based field service management solution. The platform includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile connectivity for field techs, and QuickBooks integration. 

The platform's core product offers advanced job booking, drag and drop dispatch board, communication with technicians via integrated texting, email and calls, and advanced reporting. The technician mobile solution allows for paperless invoicing, virtual sales presentation to help techs upsell with each visit, and payment processing in the field. The phone integration solution lets users monitor each call and tie lifetime value from each call to the corresponding marketing campaign, in addition to recording the entire conversation with customers to provide real time feedback for the users’ CSRs.

ServiceTitan Features

Has featureContact Management
Has featureScheduling & Dispatch
Has featureWork Order Management
Has featureGPS Tracking
Has featurePaperless Invoicing
Has featureVisual Sales Presentation
Has featurePayment Processing
Has featureCall Tracking with Revenue
Has featureCall Recording

ServiceTitan Screenshots

ServiceTitan Integrations

ServiceTitan Competitors

Successware, ESC, Wintac

Pricing

Does not have featureFree Trial Available?No
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?Required

ServiceTitan Support Options

 Free Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

ServiceTitan Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry, Mobile Web, 8558990970
Supported Countries:United States, Canada
Supported Languages: English