Name: ServiceTitan
Price: 125 USD
Rating: 7 (39 reviews)
Author: ServiceTitan

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

Beta Testing

Continuous Integration

PHP Frameworks

Product Analytics

Virtual Reality

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Document Generation

Emissions Management

Visitor Management

Whistleblowing

Enterprise

Accounting

SaaS Spend Management

Travel Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

Access Gateways

Cloud Migration

Cloud Storage

Data Center Cooling

Data Warehouse

Database-as-a-Service (DBaaS)

DevOps

Enterprise Service Bus

Fraud Detection

Game Engine

Integration Platform as a Service (iPaaS)

LAN Switches

Migration

Mobile Identity

Network Performance Monitoring

Open-Source Database

Privileged Access Management

Storage as a Service (STaaS)

Virtualization Management

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Ecommerce Personalization

Email Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Point of Sale

Sales

Cloud Infrastructure Entitlement Management

Secure Service Edge (SSE)

Security

Apparel

Banking

Equation Editors

Internet of Medical Things

Medical Office EMR & EHR

Mental Health

Online Ordering

eDiscovery

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

HouseCall Pro

Jobber

Jobber - Field Service Software

Service Fusion

Kickserv

ServiceMax

NetSuite ERP

NetSuite

Square Customers

Block, Inc (Square)

Salesforce Field Service

Salesforce

e-automate

ECI Software Solutions

Mhelpdesk

Simpro

Simpro Software

Wintac

QuickBooks Desktop Enterprise

QuickBooks Desktop Pro

QuickBooks Desktop Premier

QuickBooks Online

Fishbowl Workforce, discont

### Dispatch and Scheduling
Users have expressed a range of opinions on ServiceTitan's dispatching and scheduling capabilities. While some users appreciate the efficiency and tracking metrics offered by the platform, others have raised concerns about issues such as double billing, integration with Quickbooks, and the complexity of managing long-term jobs without blocking technician availability. Despite mixed feedback, many users acknowledge the benefits of features like dispatch boards for scheduling and the mobile app for technicians. ServiceTitan's dispatching and scheduling functionality appears to be a key aspect that influences user experiences and perceptions of the platform. (Source Reviews: [1](https://www.trustradius.com/reviews/servicetitan-2023-12-22-16-06-21), [2](https://www.trustradius.com/reviews/servicetitan-2021-11-10-10-38-49), [3](https://www.trustradius.com/reviews/servicetitan-2021-11-21-07-52-14), [4](https://www.trustradius.com/reviews/servicetitan-2021-08-19-08-21-10), [5](https://www.trustradius.com/reviews/servicetitan-2021-09-16-09-39-35), [6](https://www.trustradius.com/reviews/servicetitan-2020-09-04-09-30-30), [7](https://www.trustradius.com/reviews/servicetitan-2020-02-06-20-54-11))

### Job Tracking
Reviewers have expressed varied opinions regarding ServiceTitan's job tracking capabilities. While some users appreciate the efficiency and ease of dispatching offered by the platform, others have raised concerns about specific functionalities. Users have highlighted the benefits of tracking metrics and job documentation, emphasizing the positive impact on client experience. However, there are recurring complaints about issues with Quickbooks integration, scheduling of long-term jobs, and customer service support. Despite these mixed reviews, ServiceTitan's job tracking features seem to play a significant role in enhancing operational efficiency for many users. (Source Reviews: [1](https://www.trustradius.com/reviews/servicetitan-2021-08-19-08-21-10), [2](https://www.trustradius.com/reviews/servicetitan-2021-09-16-09-39-35), [3](https://www.trustradius.com/reviews/servicetitan-2021-11-21-07-52-14), [4](https://www.trustradius.com/reviews/servicetitan-2021-11-10-10-38-49), [5](https://www.trustradius.com/reviews/servicetitan-2020-01-08-16-20-28))

### Technician Management
Reviewers consistently praise ServiceTitan's technician management features for streamlining operations, enhancing communication with customers, and improving efficiency in scheduling and job tracking. Users highlight the ability to track various metrics related to technicians, jobs, and customers, leading to better decision-making based on real data and insights. While some users have reported challenges with long-term job scheduling and integration with other software like Quickbooks, overall, ServiceTitan's technician management capabilities are seen as a valuable asset for medium to large-sized companies in the service industry. (Source Reviews: [1](https://www.trustradius.com/reviews/servicetitan-2021-08-19-08-21-10), [2](https://www.trustradius.com/reviews/servicetitan-2021-11-21-07-52-14), [3](https://www.trustradius.com/reviews/servicetitan-2021-09-09-10-43-18), [4](https://www.trustradius.com/reviews/servicetitan-2021-11-10-10-38-49), [5](https://www.trustradius.com/reviews/servicetitan-2020-09-04-09-30-30), [6](https://www.trustradius.com/reviews/servicetitan-2020-02-06-20-54-11))

### Accounting and Finance
Users have expressed varied opinions regarding ServiceTitan's accounting and finance features, particularly in relation to Quickbooks integration, transactions, and credit card processing. Some users have highlighted challenges with double billing, incorrect transaction amounts, and difficulties with Quickbooks integration. On the other hand, positive feedback has been given for features like invoicing, payment processing, and inventory tracking. It appears that while ServiceTitan offers robust accounting and finance functionalities, there are areas that may require improvement to meet the diverse needs of users. (Source Reviews: [1](https://www.trustradius.com/reviews/servicetitan-2023-12-22-16-06-21), [2](https://www.trustradius.com/reviews/servicetitan-2021-11-21-07-52-14), [3](https://www.trustradius.com/reviews/servicetitan-2021-11-10-10-38-49), [4](https://www.trustradius.com/reviews/servicetitan-2021-09-16-09-39-35), [5](https://www.trustradius.com/reviews/servicetitan-2021-09-09-10-43-18), [6](https://www.trustradius.com/reviews/servicetitan-2020-01-08-16-20-28))

### Estimates and Invoicing
Users consistently praise ServiceTitan's estimates and invoicing features. They highlight the efficiency in sending out estimates promptly and the ease of generating invoices directly from the field. However, some users express a desire for additional features such as the ability to text estimates and provide multiple options within estimates. Despite these minor drawbacks, the overall sentiment leans towards positive regarding ServiceTitan's estimates and invoicing capabilities. (Source Reviews: [1](https://www.trustradius.com/reviews/servicetitan-2021-09-09-10-43-18), [2](https://www.trustradius.com/reviews/servicetitan-2021-11-21-07-52-14), [3](https://www.trustradius.com/reviews/servicetitan-2021-08-19-08-21-10), [4](https://www.trustradius.com/reviews/servicetitan-2021-09-16-09-39-35), [5](https://www.trustradius.com/reviews/servicetitan-2020-09-04-09-30-30), [6](https://www.trustradius.com/reviews/servicetitan-2020-02-06-20-54-11))

Based on user reviews, it is recommended to conduct thorough research and ensure compatibility before implementing ServiceTitan. Users advise having someone on the team who is tech-savvy to implement the software properly.

Utilizing available resources and dedicating a significant amount of time for proper setup and onboarding is highly recommended. Users suggest watching the videos and utilizing the available resources before implementing ServiceTitan, as investing time in learning and setting up the software will yield long-term benefits.

During the implementation process, it is advised to ask many questions and ensure that data is mapped correctly. Taking these steps is crucial for a smooth transition and effective use of ServiceTitan.

Users also recommend ServiceTitan for commercial service contractors looking to improve their business operations. Despite potentially higher costs, they believe that ServiceTitan is worth the investment due to its comprehensive features, including job bookings, invoicing, communication, job costing, and reporting.

Additionally, users highlight the value of simplifying processes and gaining insights from ServiceTitan. However, they advise being open to adjusting current processes as needed when configuring the software.

Efficient Appointment Management: Several reviewers have found ServiceTitan to be particularly helpful in managing dispatch schedules and automated job notifications for customers. This feature has allowed them to efficiently track and manage upcoming appointments, ensuring timely service delivery.

Comprehensive Technician Performance Tracking: Users appreciate that ServiceTitan provides a comprehensive solution for tracking technician's sales and performance. This functionality enables businesses to effectively monitor and evaluate the productivity of their technicians, leading to improved efficiency.

Robust Client Database: Many users value the robust client database feature of ServiceTitan. They find it to be a valuable tool for maintaining detailed customer records, including job history, equipment history, and service agreements. Having access to such comprehensive information helps businesses provide personalized and efficient service to their clients.

ServiceTitan is a versatile software that meets the needs of various businesses in different industries. Users rely on its features for a multitude of purposes, including booking customer jobs, scheduling and tracking dispatch, and generating custom reports on sales performance. The ability to automate customer notifications has led to higher job satisfaction ratings, indicating improved communication with customers. Additionally, ServiceTitan streamlines processes by managing inventory, scheduling jobs, providing estimates, and following up on them. This has resulted in increased efficiency and streamlined billing processes for companies that have transitioned from paper-based operations.

The software's robust CRM function enables businesses to effectively manage email marketing and direct mail campaigns using customer data. It also serves as an operating system that handles various aspects of a company's operations, acting as a central hub for the CRM, phone system, scheduling system, payroll system, and customer communications. In specific industries such as logistics and food distribution centers, ServiceTitan offers real-time reporting capabilities for tracking outbound and inbound freights, providing flexibility for managers on the move.

However, some users have encountered challenges with ServiceTitan. Integration issues with Quickbooks and delays in problem resolution have been reported by certain users. Some have also found long-term job tracking to be challenging due to limitations in technician assignment and availability. In these cases, users recommend exploring alternative options like Thryve for better customer service and solutions.

Overall, ServiceTitan addresses the need for reliable reporting and tracking key metrics in order to help businesses understand their performance. It has proven to be a valuable tool for improving efficiency, streamlining processes, enhancing communication with customers, and ultimately increasing sales and revenue for a wide range of industries.

Limited Communication Options: Some users have expressed a desire for more communication options within ServiceTitan. Specifically, they would like the ability to text estimates instead of just being able to email them. This feature would enhance customer engagement and streamline the communication process.

Challenges with Functionality and Integration: Several users have found that managing inventory, marketing, and sales funnel CRM tracking can be challenging within ServiceTitan. Additionally, they have mentioned difficulties in integrating the software with other systems such as HRIS or LMS. Enhancements in functionality and better integration capabilities would greatly benefit users' workflow efficiency.

Lack of Customer Support: Users have mentioned a need for better customer service and support from ServiceTitan. They express frustrations with the level of assistance provided when encountering issues or needing guidance on using certain features. Improved customer support would ensure a smoother experience for users and help address any concerns they may have during their interaction with the software.

ServiceTitan

HouseCall Pro is a field service management solution built for any professional service-based industry. It includes features such as scheduling and dispatch, customer databases, and live mapping and tracking.

Start

Grow

Manage

Additional Users

Sales Proposal Tool

Recurring Servicing Plans

Website Builder

Jobber is field service management software from the company of the same name in Edmonton, Alberta.

Core

Connect

Applications that support field technicians and other staff in the field. Typically include scheduling and dispatching capabilities.

Field Service Management

Information Technology & Services

Ozinga Bros., Inc

IT Project Services Manager

Consumer Services

Badger Bob's Services

Customer Service Representative

Likelihood to Recommend

Usability

ServiceTitan provides a mobile, cloud-based software platform that is designed to help home service companies in the plumbing, electrical, and HVAC verticals streamline operations, improve customer service, and grow their business.<br><br>The company's mission is to serve an industry traditionally underserved by software by offering a fully operational modern SaaS infrastructure. 

ServiceTitan was founded in 2012 by Ara Mahdessian and Vahe Kuzoyan. The company is based in Los Angeles, CA.

Datto Autotask PSA

MobiWork

ServiceTitan 2024-12-13 16:55:10

Dialpad Support

ServiceTitan 2024-10-21 12:39:37

Sage Intacct

Sisense

Paylocity

Sisense for Cloud Data Teams

Accounting Manager

ServiceTitan 2023-12-22 16:06:21

President

ServiceTitan 2021-11-10 10:38:49

Marketing Coordinator

ServiceTitan 2021-09-09 10:43:18

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Customer service

Difficult to manage

Learning curve

Add on products

Integration with quickbooks

Easy to setup

Service availability

Customized reporting

Alerts and notifications

Reputation management

Client communication

Biggest problem

Client data

Service calls

Run reports

Data information

Appointment scheduling

Ease of use

Call center

Tracking metrics

Home

Field Service Management Software

I represent a mechanical services company in an emerging industry. This company needed a solution to manage service visits, project scheduling, inventory, technician timekeeping, and invoicing. It seemed liked ServiceTitan would be a very good fit based on their marketing videos. The COO and I made multiple attempts to try to establish a relationship with the sales team at ServiceTitan to schedule a demo. At the end of these, 2 separate sales people told us they would not demo their solution to us because our industry does not appear in their drop down list. On the one hand, I'm thankful, because this policy could be an indicator of future problems. On the other hand, we're very frustrated because every function the software lists is a function this business is seeking a solution for. My advice: If you're having trouble with the initial sales contact or information forms at ServiceTitan, scratch them off your list quickly. You will save yourself a headache.

Sales Policies
Inaccurate Marketing messages
Sales People

Wasted a significant amount of time by considering this a viable option
We will likely use Autotask, Jobber, orSalesforce Lightning for the operations solution for this company.

QuickBooks Online, MobiWork, Datto Autotask PSA

Our company uses ServiceTitan for all of our daily needs. As a service company, we deal with a large number of customers and locations on a daily basis. ServiceTitan is used by all departments as our primary software for keeping track of customer information, scheduling and assigning jobs, and managing our technicians all across the board. Personally, I work in our HVAC installation/replacement department, and I use ServiceTitan daily to complete the bulk of my work, ranging from converting estimates into new jobs to setting up return visits for previous installations.

Using customer profiles to store contact information and addresses.
Creating estimates and converting them to jobs with consistent task code usage.
Scheduling and managing technicians.

Customer and location profiles can get confusing depending on how certain addresses are managed or billed, such as property managers for condominiums billing the individual customers.
Smoother updating on contact information changes between the customer account and location accounts.
Making it easier for technicians to transfer between jobs.

Improved customer relations by allowing us to keep consistent information for contact and address tracking.
Improved technician quality of life with pre-scheduled jobs, dispatching, and timesheet management.
Improved overall ecosystem and efficiency by consolidating all aspects of the business into one software: customer service, dispatching, technicians, installation, revenue, purchasing, warehouse, etc.

As an Accounting Manager, integration with our accounting software is a must. ServiceTitan's exports for payments, invoices, and tie-in with inventory tracking is very helpful. They are always adding new features, so the product itself has a more developed feel when I started using it a year and a half ago.

Integration with Accounting Software
Dashboards
Reporting

Sales Tax Tracking and Reporting
Inventory Feedback with Accounting Software
Accounts Receivable Tracking

Revenue has almost doubled in the 3.5 years since we started using ServiceTitan. ServiceTitan has allowed us to scale the business well.

Sage Intacct, Sisense for Cloud Data Teams, Paylocity

LIES! LIES! LIES!!!!!!!!!!!!!!!!!!!!!!!!Service Titian caused us so much grief and our company thousand's of dollars. They promised us they work well with our Quickbooks program. LIES! The amount of hours we spent on the phone with them, they should be paying me! All the issues that came about, they didn't even know how to fix themselves. We had to wait days for them to come up with solutions and call us back. So many batch's we transferred over to Quickbooks the amounts were completely wrong, doubled our transactions, or put into the wrong place. As you can see with other reviews the managed tech's price is outrageous. As well as the time cards, we always had errors we had to fix with that as well. DO NOT USE SERVICE TITIAN, IT WILL MAKE YOUR JOB 1000X HARDER!!!!!!!!!!!!! WAY TOO COMPLICATED THEN IT NEEDS TO BE AND HALF THE EMPLOYEES DON'T KNOW HOW TO HELP YOU.

Managed Tech's fee
Quickbooks software
Time Cards

Waste of Time.
[In my experience] charged us twice for same transactions.

We use ServiceTitan to field incoming requests for service, repair, and installation of heating and air conditioning equipment. We can record phone calls, find customer records, book jobs, process invoices, track inventory, process payments, and export this data to Quickbooks Desktop. There is also a CRM function that helps me manage our email marketing and direct mail campaigns by using data that we have gathered as a company on our current customers.

Call recordings for future reference
Dispatch board for seeing the day's work
Pricebook can be edited like a spreadsheet

Expensive
More functions which fire off of service location
Long, commercial projects are more difficult to manage

Marketing module (CRM)
Integrated payment processing
Data stored in the cloud

We can more effectively retain customers and send them offers if it's been a while since their last visit.
Our cash flow has dramatically improved because now the technicians invoice everything.
We can get estimates out the door within the hour, not days later.

ServiceTitan

Overview

What is ServiceTitan?