ServiceTitan Reviews

8 Ratings
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Score 8.2 out of 100

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Reviews (1-5 of 5)

Anonymous | TrustRadius Reviewer
February 10, 2020

The go to software for service companies

Score 9 out of 10
Vetted Review
Verified User
Review Source
Our Service Department uses ServiceTitan to schedule technicians, run reports, follow up with customs, and so much more. It is our invoice and quote hub for everything enrolling service calls. The technicians have access to all the info they need from their iPads. From the moment they get a call to when they finish up at a location, ServiceTitan is another tool in their toolbox.
  • Schedule service calls
  • Follow up with customers
  • Learning curve when coming from other software.
  • Memberships are not easy to setup.
We are not a sales-driven service company, so we do not need all the bells and whistles. We also have a large new construction department in which ServiceTitan is not built to handle the workflow. For a Service based company that likes to dial into reports, it's a perfect match.
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Madeline Simpson | TrustRadius Reviewer
January 09, 2020

Greater insight into jobs, from Booking to Dispatch, than anywhere else!

Score 8 out of 10
Vetted Review
Verified User
Review Source
Across our organization, ServiceTitan is used to book customer jobs, schedule/track Dispatch, and report on sales performance. Personally, I use ServiceTitan on a daily basis for marketing purposes and to provide our management team with custom reports focused on Lead attribution and Sales performance. From a customer service standpoint, ServiceTitan has greatly increased our level of accurate and timely communication with our customers. After putting automated customer notifications in place, we saw a great increase in job satisfaction ratings.
  • Manage Dispatch schedules
  • Automated job notifications for customers
  • Marketing software
ServiceTitan is fantastic and matches the right members of our Dispatch team with the right jobs; easy to use call-booking tool with straight-forward agent performance reporting. It allows us to keep accurate books across our org with greater ease. ServiceTitan has an excellent price for what you get.

It offers less-than-optimal marketing capabilities - I am hopeful that they will update their marketing software with more capabilities since it was just released within the last 6 months!
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Cherie Hudson | TrustRadius Reviewer
February 13, 2019

Service Titan for Titans of Service!

Score 10 out of 10
Vetted Review
Verified User
Review Source
We are using Service Titan across our organization in every department. Service Titan has allowed us to increase our sales and revenue. It has assisted us in becoming totally paperless. We have been able to manage inventory, scheduling jobs, giving estimates, and following up on estimates. It has a strong membership scheduling process that is important to contractors. It addressed the problem of getting reliable reporting for how our business was doing and tracking key metrics for the customer.
  • Manage upcoming appointments for memberships.
  • Track technician's sales and performance.
  • Good client database.
  • Campaign tracking and call recording tied to customers file.
  • Job history.
  • Equipment history.
  • Paperless invoices.
  • Integrations and API with other products.
  • Track technicians with GPS.
  • Inventory.
  • Marketing.
  • Sales funnel CRM tracking.
Service Titan is very well suited for the service industry, especially home services like HVAC, plumbing, electrical, home cleaning etc. A perfect software for companies that are large or are growing. I would recommend a team of 5 or more. If you have a smaller company or you are a one man or woman operation, you may want to wait to implement this product as it might be overkill.
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John Chavez | TrustRadius Reviewer
October 03, 2018

Fast for the on the move manager

Score 10 out of 10
Vetted Review
Verified User
Review Source
In this instance, it was being used by logistics in our food distribution center in Ontario California. The manager was using it on his app to track outbound and inbound freights as he was always on the move. Due to the infrastructure of the company he needed something that allowed him to see real-time reports without the need to be stuck in his office. As the company was very centralized he needed something that afforded him the flexibility of being able to get all the reports he needed without the need to be stuck in an office running excel sheets on his PC.
  • Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
  • Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
  • Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.
  • I only have one piece of advice per our managers. One of their biggest frustrations when it comes to logistics software is that it doesn't always speak well with other systems be it with an HRIS system or an LMS. As a training manager, I consider the LMS component huge. So really what we think would be an improvement would be an open source ideology that allows your platform to integrate with others easily.
I can only speak to the logistics part of the software and its reporting and tracking functions. Based on that where I've noticed it's best suited is for:

1. Running quick easy reports that are easy to understand
2. Using it on your phone on the fly
3. Tracking large pieces of information on different tracking avenues
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Andy Wyatt | TrustRadius Reviewer
September 13, 2017

Titan up your business

Score 10 out of 10
Vetted Review
Verified User
Review Source
Across the whole org.
  • Tracks Tech Statistics
  • Tracks lead sources (advertising)
  • Tracks Call center performance
  • Allows rapid distribution of flat rate Pricing through the use of TItanium.
  • Customized reporting
[It's] Best suited for a service oriented HVAC, plumbing, electrical or similar home service trades.
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ServiceTitan Scorecard Summary

About ServiceTitan

ServiceTitan is a cloud-based field service management solution. The platform includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile connectivity for field techs, and QuickBooks integration. 

The platform's core product offers advanced job booking, drag and drop dispatch board, communication with technicians via integrated texting, email and calls, and advanced reporting. The technician mobile solution allows for paperless invoicing, virtual sales presentation to help techs upsell with each visit, and payment processing in the field. The phone integration solution lets users monitor each call and tie lifetime value from each call to the corresponding marketing campaign, in addition to recording the entire conversation with customers to provide real time feedback for the users’ CSRs.

ServiceTitan Features

Has featureContact Management
Has featureScheduling & Dispatch
Has featureWork Order Management
Has featureGPS Tracking
Has featurePaperless Invoicing
Has featureVisual Sales Presentation
Has featurePayment Processing
Has featureCall Tracking with Revenue
Has featureCall Recording

ServiceTitan Screenshots

ServiceTitan Integrations

ServiceTitan Competitors

Successware, ESC, Wintac


  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?Required

ServiceTitan Support Options

 Free Version
Social Media
Video Tutorials / Webinar

ServiceTitan Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry, Mobile Web, 8558990970
Supported Countries:United States, Canada
Supported Languages: English