Item: Dialpad Connect
Rating: 6
Author: Anmol Gupta

Overall Satisfaction with Dialpad Connect

Use Cases and Deployment Scope

Being able to utilize it to connect with customers and it's Ai capabilities are awesome. Takes away most of the tasks which are unproductive

Pros and Cons

Pros

Coverage and it's realibility
Ease of use and simple to implement
Ability to include all communications in a single place

Cons

Mobile app is very unstable and could improve lots
CRM sync and some of the integrations are not reliable
More analytics info could be helpful in decision making

Return on Investment

Reduced onboarding time
Less after call work

Usability

In my experience, other similar software lack in their VoIP capability and most times calls are either not connected property or severely lag but I think Dialpad Connect does a better job at it

Alternatives Considered

Outreach and HubSpot CRM

While others always struggle with quality of calls and the transcription, in my experience, it is precisely where Dialpad Connect shines.

Key Insights

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

Yes

Did implementation of Dialpad Connect go as expected?

Yes

Would you buy Dialpad Connect again?

Yes

Likelihood to Recommend

Primarily for sales team to be coached on the use cases, scenarios and how to deal with real problems through example. Great for coaching and training sales teams.

Dialpad Connect Feature Ratings

Comments

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Dialpad Connect is a gamechanger