Dailpad
August 24, 2021

Dailpad

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Contact Center

Dialpad is being used for customer service. I answer inbound calls and answer questions and assist patients with their carbon health accounts.
  • Dialpad lets you know when you have missed calls.
  • I love the fact that you can text the patients.
  • Don't allow you to miss calls after a certain amount of rings. It should be transferred to the next agent in line.
  • I enjoy using this app for being able to contact my patients.

Do you think Dialpad Contact Center delivers good value for the price?

Yes

Are you happy with Dialpad Contact Center's feature set?

Yes

Did Dialpad Contact Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dialpad Contact Center go as expected?

Yes

Would you buy Dialpad Contact Center again?

No

Dialpad Contact Center Feature Ratings

Agent dashboard
10
Validate callers
10
Outbound response
10
Click-to-call (CTC)
10
Interactive voice response
10
Call scripts
10
Inbound call routing
10
Recording
10
Call analytics
10
Historical reporting
10
Live reporting
10