Office or Home, Dialpad Contact Center allows for seamless connection to customers and colleagues
Overall Satisfaction with Dialpad Contact Center
Dialpad Contact Center is being used across our organization, between our support departments, engineering departments, and our call centers. We have employees all over the world that need to be able to connect to other employees in other offices and with many of our employees home-based, Dialpad makes it easy for us to be able to connect to everyone without the need for a VPN connection to the office or a real phone!
Pros
- Allows for seamless connection to our customers
- Allows users to be anywhere in the world on any device to make a receive a call
- Integration with Salesforce allows for easy data and contact connections
Cons
- [I feel] it could use a better dashboard for call tracking for users
- Statistics for end users, not just supervisors, so that users know how they are doing
- Salesforce integration is great, but it would be nice to be able to connect to actual records, not just contacts
- Less equipment to purchase, means more up time and low maintenance
- With no VPN required to an office, Dialpad is easily deployed out in the field around the world
- Missed a call? The voicemail will dictate and send an email with the voice and the text.
8x8 was one of the first systems that I used with virtual hosting. The downside of this, you still had to have a physical phone and still have to have a VPN to the office, as they had to have a relay to our location to connect to their servers.
Do you think Dialpad Ai Contact Center delivers good value for the price?
Not sure
Are you happy with Dialpad Ai Contact Center's feature set?
Yes
Did Dialpad Ai Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Dialpad Ai Contact Center go as expected?
I wasn't involved with the implementation phase
Would you buy Dialpad Ai Contact Center again?
Yes
Comments
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