Wonderful tool!
January 07, 2022

Wonderful tool!

Jorge Camilo Insignares Sierra | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Contact Center

I use Dialpad Contact Center to get in contact with other employees in my company/around the world. It helped me to facilitate communication between my bosses and other company partners. It's a wonderful tool that is helping me to do my job efficiently and in a better way. It is amazing.

Pros

  • Communication.
  • Calls.
  • Chat groups.

Cons

  • Account settings.
  • Profile info.
  • Quality of calls.
  • Communication.
  • Calls.
  • Voicemails.
It's better in all ways possible. With Skype, we need to arrange the meeting and just discuss the problems in THAT meeting. With Dialpad, we can just write to each other the needs for that day and solve them immediately. It's a wonderful tool that im gonna keep using.

Do you think Dialpad Support delivers good value for the price?

Yes

Are you happy with Dialpad Support's feature set?

Yes

Did Dialpad Support live up to sales and marketing promises?

No

Did implementation of Dialpad Support go as expected?

Yes

Would you buy Dialpad Support again?

Yes

It's a wonderful and useful application for companies that not only have a corporate facility but facilities all around the world. It's a way to connect employees to each other. It's less appropriate if you already have a communication tool that is providing you all the benefits but you always can improve.

Dialpad Support Feature Ratings

8.6
Agent dashboard
6
Validate callers
10
Outbound response
9
Call forwarding
7
Click-to-call (CTC)
10
Warm transfer
9
Predictive dialing
9
Interactive voice response
8
REST APIs
10
Call scripts
10
Call tracking
8
Multichannel integration
8
CRM software integration
8
9.0
Inbound call routing
7
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
9
Historical reporting
7
Live reporting
10
Customer surveys
9
Customer interaction analytics
9
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Comments

More Reviews of Dialpad Support

  1. Home
  2. Contact Center Software
  3. Dialpad Support Reviews
  4. User Review of Dialpad Support