Dialpad came to the rescue when COVID hit
October 31, 2020
Dialpad came to the rescue when COVID hit
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dialpad Talk
We are using Dialpad Talk for our service department and our accounting department. It is a temporary solution while we are working remotely due to COVID-19. It is working for us because we can use it on our computers instead of personal cell phones. It also gives us the ability to call out with the main number so the caller can return calls on that line instead of calling the employee directly.
- Call recordings are very useful so we can review the conversations with customers.
- The call metrics are useful to measure productivity.
- The option to choose the call routing is great because we can choose by person idling the longest. This ensures even distribution of the calls.
- The call transcripts need work becasue about 70% of the conversation is not transcribed correctly.
- I'm really not sure why there are departments and call centers because they seem to work the same way, which is confusing.
- The app freezes intermittently for no reason so it has to be closed and restarted.
- Our field technicians are supported in more efficient manner.
- Customers feel more confident calling a "land line" instead of an employee's personal cell phone number.
- The fact that outgoing calls don't have an option to record the phone call.
Do you think Dialpad Ai Voice delivers good value for the price?
Yes
Are you happy with Dialpad Ai Voice's feature set?
Yes
Did Dialpad Ai Voice live up to sales and marketing promises?
Yes
Did implementation of Dialpad Ai Voice go as expected?
Yes
Would you buy Dialpad Ai Voice again?
Yes