A good option for your call center.
May 18, 2021
A good option for your call center.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dialpad Talk
Dialpad Talk is being used by the customer care department, it helps us to organize incoming calls and assign them to the right subdivision of the customer care department. It also helps us to communicate among all agents working [in] the same department making it easier to solve some kind of problems.
- It organize all of its features in an easy to understand way.
- It makes it easier to communicate among co-workers.
- It helps us to identify and handle different call categories.
- It needs to improve the section which shows the status of an agent.
- The chat section is delayed a little bit.
- It could show for how long an agent has been doing a certain task.
- Call management.
- Call segmentation.
- The co-workers chat.
- It allows us to manage different subdivisions on the same department.
- The calls are always assigned to the correct subdivision.
- The chat section is easy to use, it makes it easier to solve problems while working with others.
The design is the first difference we noticed among [these] two platforms in which Dialpad Talk is way better than the other, it is also more efficient because it allows us to make different stuff within the same application, the chat section is easier to use, though a little bit slower.
Do you think Dialpad Ai Voice delivers good value for the price?
Not sure
Are you happy with Dialpad Ai Voice's feature set?
Yes
Did Dialpad Ai Voice live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Dialpad Ai Voice go as expected?
I wasn't involved with the implementation phase
Would you buy Dialpad Ai Voice again?
Yes