Fantastic new opportunity for my team!!
November 28, 2021

Fantastic new opportunity for my team!!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Talk

We use Dialpad Talk throughout the entire organization. We implemented this to keep better track of all conversations and to use a system that was able to be implemented through Service Titan, which we rolled out recently as well. We use this not only for speaking and tracking customer conversations but also, for inner office communication. We went live with this program 26 hours ago and thus far has been fantastic. Very few kinks to work out so far! Definitely grateful for that
  • Call recording
  • Ease to transfer to anyone anytime
  • Ease of use ANYWHERE not just at the office
  • The only complaint I have had is customers tend to hear some weird background noise I cannot hear.
  • Sometimes when attempting to transfer the call is sent to my voicemail accidentally.
  • Call recording
  • Individual phone numbers
  • Ability to control each persons hours of availability
  • Clear audio between customers and employees

Do you think Dialpad Ai Voice delivers good value for the price?


Are you happy with Dialpad Ai Voice's feature set?


Did Dialpad Ai Voice live up to sales and marketing promises?


Did implementation of Dialpad Ai Voice go as expected?


Would you buy Dialpad Ai Voice again?


I believe this integration would be fantastic for any company that wants to record calls, transfer inner office with ease, or has employees (such as myself) that often work remotely, as I can set up Dialpad Talk on my personal cell, use my cell service and choose the hours I am active. This program is very dedicated to making the transition easy and learning to use it is also relatively easy. There [are] so many benefits I still have to learn as again we are 26 hours in! So I am sure I can review again in a few months and give much better examples!

Using Dialpad Talk

20 - Answering incoming calls of customers that are looking to set up service/sales calls Making outbound calls to potential customers [to] inner office communication both text and call features!
3 - Basically, 3 of us, are focused on training and learning all the features of Dialpad Talk and sharing/teaching to other employees although we all do work together to learn~
  • Call recording
  • Outgoing calls
  • Ease of use with Service Titan
  • Still new! Sure we will work some out soon
  • Again, still really learning all the benefits that we can use!
As of now, the way this system allows us to call each other, text each other (inner office) as well as communicate with customers while being fully integrated with our CRM (Service Titan) has made everything so much easier for everyone. Thus far, I am super thrilled with the ease of use, integration and all the reasons we chose Dialpad Talk are working great

Evaluating Dialpad Talk and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
We really needed to choose something that would be quick to adapt to as we are very busy on a daily basis, We needed something that everyone would be able to use and set up personal settings quickly and without trouble. We needed something that different people could use on personal devices if need be [like] a few of us often work from remote locations or homes. Most importantly, we just incorporated Service Titan and this had to work well with that. Which Dialpad does all of the above.
We wouldn't, we are very happy with the way we went through everything and learned a ton about Dialpad Talk prior to choosing.

Dialpad Talk Support

The original date for roll-out, was unable to happen because there was an issue finding our existing phone lines to port them... The only reason I gave a 9 is [that] the original person we have been working with, Rolled out phones. Pro without telling anyone and then went on vacation, I only say this to explain that there is a gentleman that took over to help us named Brett and he was FANTASTIC! He allowed a ton of calls and answered all of them, walked us [through] settings, profile set up, and even emailed screen shares so we could help other members of our team! Thanks so much, Brett you ROCK~
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
I believe so, and this is pertinent to ensure we get the proper support.
When we were rolling out, again the tech we had been working with that could not find our existing phone lines to "port" them over rolled us out without telling us and then went on vacation. Brett stepped up and helped us all the way through, provided his direct number and email in case we needed something, and was just fantastic.

Using Dialpad Talk

This is an easy-to-learn, easy-to-use program. Having Brett help us with the rollout was so helpful. Steps for getting started are relatively self-explanatory and if not, we were able to get immediate assistance to help guide us.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Profile setup
  • Call transfer
  • Dialing and answering calls
  • Voicemail setup and retrieval
  • Setting it up on my personal cell so I can use it anywhere!