Dialpad Talk Has It All
November 27, 2021

Dialpad Talk Has It All

Randy Nelson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Dialpad Talk

I use analytics, but my absolute favorite is the transcription and [being] able to search it. I also love the PC app and the mobile app. I love that they are exactly alike and work so well. I've used their support both on phone and chat with great results. I don't need support very much because the portal is so intuitive. The main issue Dialpad [Talk] solved for me was to give me the ability to see what everyone is saying and actually be altered to let words.
  • Transcription
  • Recognizing when I make a commitment on a call
  • Call summary has awesome information
  • My weekly comm report
  • Love to see a VM greeting that offers the caller to have me paged inside the office
  • Send me a transcription of VM and then delete the msg
  • Integrate with a door phone like Grandstream that can make the phone perform differently based on when you are in the office vs out
  • Transcription
  • Analytics
  • Ease of use
  • Super powerful features
  • Because of transcription I'm able to grab data to use for sales.
  • Makes my job so much more productive being able to search calls for information. Just 1 time being able to find a conversation saved enough to pay for this for a year.
  • With analytics I am able to tell who are the most productive employees.
None of them can do the transcription as well.

Do you think Dialpad Talk delivers good value for the price?

Yes

Are you happy with Dialpad Talk's feature set?

Yes

Did Dialpad Talk live up to sales and marketing promises?

Yes

Did implementation of Dialpad Talk go as expected?

Yes

Would you buy Dialpad Talk again?

Yes

I work with a lot of systems and I chose Dialpad [Talk] because of their capabilities and their support after the sale.