Dialpad Enhances the Customer Service Experience
November 02, 2021
Dialpad Enhances the Customer Service Experience
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dialpad Talk
I love it it portable, I use it on my Laptop and my cell. The quality is excellent, I plan on using Dial Pad in my personal start up company. I also love how Dial Pad integrates with our CRM. That saves time and documentation is automatic.
Pros
- Clarity of the call
- Easy to install and use
Cons
- You guys are ahead of the game, I honestly can't suggest any improvement features. I love the fact that you ask because that shows how intense you are in customer retention and that's Key.
- Portability, Easy to learn the functionally
- Clear sound/conections never a complaint on the quality of sound
- Streamlines our customer service
Jive was poor quality callers complained about clarity.
Ring Central is not as user friendly
Ring Central is not as user friendly
Do you think Dialpad Connect delivers good value for the price?
Yes
Are you happy with Dialpad Connect's feature set?
Yes
Did Dialpad Connect live up to sales and marketing promises?
Yes
Did implementation of Dialpad Connect go as expected?
I wasn't involved with the implementation phase
Would you buy Dialpad Connect again?
Yes
Comments
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