Dialpad Enhances the Customer Service Experience
November 02, 2021

Dialpad Enhances the Customer Service Experience

Nathalie Thompson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Dialpad Talk

I love it it portable, I use it on my Laptop and my cell. The quality is excellent, I plan on using Dial Pad in my personal start up company. I also love how Dial Pad integrates with our CRM. That saves time and documentation is automatic.
  • Clarity of the call
  • Easy to install and use
  • You guys are ahead of the game, I honestly can't suggest any improvement features. I love the fact that you ask because that shows how intense you are in customer retention and that's Key.
  • Portability, Easy to learn the functionally
  • Clear sound/conections never a complaint on the quality of sound
  • Streamlines our customer service
Jive was poor quality callers complained about clarity.
Ring Central is not as user friendly

Do you think Dialpad Talk delivers good value for the price?

Yes

Are you happy with Dialpad Talk's feature set?

Yes

Did Dialpad Talk live up to sales and marketing promises?

Yes

Did implementation of Dialpad Talk go as expected?

I wasn't involved with the implementation phase

Would you buy Dialpad Talk again?

Yes

Well suited because it integrates with our CRM matches the phone number to the client file. Which is a huge time saver.