It Is What It Is...
October 07, 2022
It Is What It Is...
Administrator in CorporateInformation Technology & Services Company, 11-50 employees
Score 3 out of 10
Overall Satisfaction with Dialpad Talk
Dialpad Talk is a mediocre option at best in my view. After transitioning to Dialpad Talk from another provider and beginning our initial agreement, we received a dedicated rep to assist us, along with monthly meetings for our senior leadership to discuss our needs from their service with the dedicated account manager. Our original account manager left the company and shortly after, we received notification from our new account manager less than 5 minutes before our previously scheduled call that we no longer met the requirements for their support though our standing contract had not changed following renewal and we were never given prior notice. Most recently, Dialpad Talk disconnected our company's services due to nonpayment because they had automatically renewed our agreement with no notice on invoiced payment terms rather than direct ACH or credit card. Following this event, our entire staff was notified of both the action and reasoning, which led to motivation issues that span beyond the resolution of having our Dialpad Talk account reinstated, all of which could have been prevented by prior notice. All in all, yes, Dialpad Talk is a call center service provider and you can make calls using their service via VOIP but truthfully, there are countless other options out there any nearly all of them will treat you better as a client than Dialpad Talk would, in my opinion.
- Allows users to make calls
- Reporting (aside from real-time)
- Company contact list
- Account management
- I believe their lack of communication has negatively impacted our firm greatly
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