Item: Dialpad Connect
Rating: 9
Author: Jeff Kerber

Overall Satisfaction with Dialpad Talk

Use Cases and Deployment Scope

I was looking for a VOIP solution to replace Google Voice. I needed the ability to add additional lines which any service could do. What sold me was the ability to record and transcribe calls. This is a huge plus for protecting myself from false claims made by clients.

Pros and Cons

Pros

Customer support
Administrative controls
Online help systems

Cons

Importing contacts
Display of imported contacts
Connectivity to third-party address books

Most Important Features

Transcription
Call recording
Call distribution

Return on Investment

Too soon to tell

Alternatives Considered

Google Voice and Grasshopper

For price and features, Dialpad Talk was the easy choice.

Key Insights

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

Yes

Did implementation of Dialpad Connect go as expected?

Would you buy Dialpad Connect again?

Yes

Likelihood to Recommend

This is for anyone that needs or may need back up of information conveyed to clients/customers during a phone call.

Comments

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Great acquisition