Best decision for our business.
October 24, 2022

Best decision for our business.

Kleiton Macedo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Talk

Before Dialpad, we only had a regular landline with a voicemail. As the business grew, we had to find another solution to better solution for our company. Dial Dialpad was a game changer for us. We were able to manage better all the calls, collect data, integrate with our CRM, and much more. Features we liked the most are: Call purpose, call highlights, directory, labels, and of course texting.

Pros

  • CRM Integration
  • Ai
  • Texting
  • Recordings
  • Departments
  • User friendly

Cons

  • Mobile app
  • Transfer Calls outside dial pad
  • Texting
  • Ai
  • Departments
  • Increased number of calls answered
  • Faster communication
  • Improved client satisfaction

Do you think Dialpad Connect delivers good value for the price?

Not sure

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

Yes

Did implementation of Dialpad Connect go as expected?

I wasn't involved with the implementation phase

Would you buy Dialpad Connect again?

Yes

Dialpad Talk is great if you have a team of 5+, if you receive a handy amount of calls, you can set up departments, call routing, teams, and queues. It is very professional and easy to use. Another way Dialpad help us was with internal communication. You can access the directory and see everyone's phone number.

Comments

More Reviews of Dialpad Connect

  1. Home
  2. Unified Communications as a Service (UCaaS) Solutions
  3. Dialpad Connect Reviews
  4. User Review of Dialpad Connect