Digital River is a solid end to end ecommerce platform
Updated April 08, 2015

Digital River is a solid end to end ecommerce platform

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Worldwide Commerce / Marketing / Payments

Modules Used

  • Global Commerce
  • Email marketing
  • Global payments
  • Fulfillment

Overall Satisfaction with Digital River

Digital River is used by several units within our organization to handle email marketing, online sales, process payments and fulfillment of physical product. It alleviates the need for us to manage all the complex systems internally with additional personnel and IT resources

Pros

  • Digital River's email marketing arm has always been top notch. They are very connected with their customers, quick to alert us to any problems they are experiencing and respond if we bring something to their attention.
  • The Global Commerce platform has grown leaps and bounds in the last few years. Its great having a cloud based ecommerce platform that can be accessed securely from any computer in the world.
  • Worldwide payments continues to be a Digital River strong point. They are continually investigating and and doing the work necessary to new countries and locales to their platform.

Cons

  • Digital River has been working hard to pivot away from it's focus on traditional software sales (a declining market) which has often left clients wondering what's coming next, what will change and where things are headed. The atmosphere of uncertainty and changing internal staff can be difficult at times.
  • The Global Commerce platform development seems to be managed by programmers rather than a manager with end user experience. Changes are rolled out that often make no sense to the end user. A user forum for their clients has been painfully absent for years.
  • There should be classes or training to teach clients best practices on how to use and manage the Global Commerce platform. Alternatively, account managers should be proactive product experts who can suggest effective changes and solutions to their clients.
  • Digital River has allowed our company to remain effective in a shrinking software market with a small team.
  • The ROI is good considering the cost of maintaining other platforms which require significant personnel resources
  • Apparently Digital River has outsourced a portion of their development overseas. This seems to have reduced the ability to get projects done quickly. Lead times on simple tasks seem excessive. Larger projects get pushed back and drawn out.
  • ATG,Cleverbridge
Digital River versus ATG:
ATG requires significantly more personnel to manage / operate on a day to day basis
ATG platform is cumbersome comparatively

Digital River versus Cleverbridge:
Cleverbridge is much more responsive to their clients
Cleverbridge has a solid offering but doesn't yet offer a full end to end solution like DR
Cleverbridge platform is not cloud based
Digital River is a great end to end solution for larger companies who want to outsource their ecommerce/payments/fulfillment. I would say they are more well suited for medium to large companies rather than startups or small businesses. Key questions to ask:
1) Does our company require an end to end platform versus one or two components?
2) What is cost differential between building/maintaining in house platform vs. outsourcing to DR?
3) What is the benefit of having a cloud based platform?

Using Digital River

Inertia and cost. To switch platforms would require a significant undertaking to migrate product catalogs, websites and retool marketing efforts. It would require a significant cost differential or game changing technology that would bring a decent ROI on the change.

Using Digital River

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