Item: Digital River
Rating: 8
Author: Benjamin Bell

Use Cases and Deployment Scope

We use it for management of our SKUs, promotions and checkout process. We are using it for our largest business unit. It primarily helps us be PCI compliant and saves us from being the merchant of record for international customers. The system is integrated with our website and other systems.

Pros and Cons

PCI compliance, huge stress off of our shoulders
Merchant of record support
Bulk SKU manangement and Bulk Promotion Managment

Their flexibility and customizability are lacking. Changes to our cart or store require a lot of lead time discussions and development time.
They have many strange UI implementations for things. One search bar is a wildcard match, while another is a string match. One setting might break your product, or be editable once, but you cannot change it after that one time.

Return on Investment

We have grown healthily as a company thanks to the dependability of the system.

Alternatives Considered

Shopify

Their main benefit over Shopify is the MoR option.

Likelihood to Recommend

It is well suited for large organizations with many SKUs, promotions, and large teams, where flexibility and speed to market are not necessarily as important as repeatability and stability. It is also well suited for digital products, especially if they sell internationally. They have the ability to integrate with an existing system for user management and website in a rather straightforward way as well.

Digital River Global Commerce provides stable eCommerce Solutions

Overall Satisfaction with Digital River Global Commerce

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Alternatives Considered

Likelihood to Recommend

Digital River Feature Ratings