After 2 full years of using Disco almost every day I would recommend it.
November 07, 2019
After 2 full years of using Disco almost every day I would recommend it.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with DISCO
A team of researchers at our firm uses Disco to search and organize several discovery pools with over a million documents each. We have a system of tags that allows us to pull documents about certain topics and of certain levels of relevance with a few clicks.
- Customizable interface: Disco lets me set up my view how I want, which lets me get through documents faster. Many different types of filters are easy to access.
- User friendliness: Disco generally lets you do anything you logically should be able to do with an e-discovery platform.
- Support: Disco support is responsive and helpful.
- Downloading files: sadly we haven't moved entirely to working within Disco (nor would this be possible for the foreseeable future). When downloading files, it would be helpful to be able to customize the file name, which we currently have to edit manually. It would also be helpful to be able to download parents and attachments as one file while downloading large groups of files. Currently, we can either 1) download parents and attachments as one file but without other files or, 2) download all files separately. We regularly download large groups of files (100+) and are then forced to combine parents and attachments manually.
- Disco's AI has not been helpful in the cases I've worked on. It seems to me that it basically just counts the number of appearances of words it considers relevant. While this can be useful in certain contexts, it often puts quantity over quality and pulls irrelevant documents (such as scholarly articles on topic when we're looking for company documents). Our team tried using extra coding to teach the system in the most efficient way (as described to us by Disco employees), but we have since abandoned any hope of using predictive tagging and other AI features. I'm not sure predictive tagging would save us much time anyway, as we often perform searches on new topics as we move into new phases of litigation and discover new issues.
- I have experienced minor interface bugs, such as being unable to scroll to folders at the bottom of the list or problems scrolling through documents. These are easy to work around, but still cause some inconvenience.
- We have saved a lot of time by not having to work through the byzantine, buggy e-discovery vendors I have used in the past.
- Sharing documents through Disco and collaborating is far easier.
- Search functionality allows us to find documents in many different ways which is helpful when a colleague has limited information.
Folders: being able to throw documents into a folder and later export the documents and a spreadsheet with selected information about the documents is a great time saver. There are items I would improve, but overall the folders are great. Speed: Disco is fast and rarely has problems. Gets things done. Search term reports: certain topics benefit greatly from search term reports, which allow me to avoid looking at the same documents multiple times. Seeing the number of results for individual searches is also helpful.
I currently work on 3 different cases in Disco, and having them all in the same place makes switching between cases easy. Keeping it all in one place saves money by not having subscriptions to multiple vendors, and Disco's pricing is competitive.
Other e-discovery vendors have always had interfaces that lagged far behind widely used consumer software. Disco is the first e-discovery platform I have used that seems like it was on the cutting edge. It is hard to overstate how helpful it has been to have an intuitive, user-friendly interface that works and works fast.
We have enlisted Disco's help on a variety of issues, some of them related to Disco and others caused by the intricacies of individual cases. Disco has always been helpful in a timely manner. We handle most reviews in house, but Disco has done well grouping documents for ease of access.