Item: DISCO Ediscovery
Rating: 9
Author: Verified User

Overall Satisfaction with DISCO

Use Cases and Deployment Scope

Two of our matters are hosted on DISCO. Our attorneys use DISCO to review and issue code documents, and I ultimately produce responsive documents out of the platform. We use the product across our organization. The platform addresses unruly data by streamlining the review process and allowing us to organize data in such a way that we can easily find important documents in the blink of an eye.

Pros and Cons

Pros

Tagging is highly intuitive. The reviewers are mostly attorneys who appreciate ease of use, and the tagging feature is so easy that the attorneys can spend the bulk of their time evaluating the merits of the case rather than figuring out things like tagging.
Email threading is a huge time saver. By allowing the reviewer to only review the inclusive email and applying a tag to all emails that make up that thread is invaluable and allows for consistency in coding which is key to any document review.
The artificial intelligence feature is also a huge time saver and allows for consistency in coding.

Cons

There are times where I am hesitant to contact tech support since most often I am redirected to our project manager whose time is billable. I wish the built-in tech support would field more questions so I don't have to incur billable rates from the PM.
The searches are not as easy as they look. Some of our users have never gotten comfortable with the search mechanism.
HUGE negative is the $500 monthly minimum. Most of our cases start out slowly with data trickling in. Often times, the attorney will not agree to host data in DISCO based on the high monthly minimum. They cannot justify the cost to the client.
The overall look of the platform looks a bit too vanilla with the white background and pastel colors. Would a dark mode be a ridiculous ask?!

Alternatives Considered

Logikcull and eDiscovery Point

Logikcull has hidden fees - their pricing is not as predictable as they represent. eDiscovery Point has major flaws in its production utility - generating overlapping images, creating jagged edges on produced documents, etc. We also use Everlaw which is proving to be on par with DISCO.

Likelihood to Recommend

DISCO is well suited for cases whose GB size justifies the monthly minimum charge. Several times we did not host data in DISCO since the data was too small to justify the high monthly minimum. Each time, these cases grow well above 12GB, thus justifying the monthly minimum. But they are not hosted in DISCO since attorneys are scared off by the monthly minimum at the incipience of the case.

Comments

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Caroline Hall
(Vendor Representative) commented 6 years ago
I am getting my boogie on after reading your awesome review! Thank you so much for writing such a thorough review that really showcases the benefits of DISCO. Especially the part about efficiencies, ultimately saving your client money, and that reflecting well on your firm. That’s what we like to hear! I also really appreciate your feedback about how we could improve and better meet your needs. That is invaluable to us. Along those lines, please know: - Tech support vs. PM billable: We strive to enable our clients to be able to avoid incurring PM time charges so I really want to get this escalated for you. Would you please email me since I don’t have your name/contact info so I can make sure this gets handled better moving forward? - I’d also like to hear more about how we could improve search for your team. We are always looking to improve and that feedback would be really useful for our development team. - Regarding the monthly minimum - I’m sorry to hear that has caused some friction for you. Has anyone ever talked to you about our subscription pricing model? That’s a great option to avoid matter minimum concerns. - No ask is ridiculous - I’ve submitted your dark mode suggestion to our development team as well. - Productions endorse images on a per-page basis - Our production feature allows you to customize the endorsements currently. Are you trying to print a different endorsement for different pages on the same document? If so, I’d love to hear more about that use-case. Also, after reading through your review, I can tell you really get our vision here at DISCO, especially with developing technology that allows attorneys to focus on legal strategy instead of mundane tasks. and based on how you are managing your cases and organizing documents I think you might be really interested in DISCO Case Builder. (Nut shell: what DISCO did for ediscovery, now for case management - including depositions, pleadings, exhibits, etc.) I’d love to show you a sneak peak. Please contact me at hall@csdisco.com so we can better address your needs. Thank you so much again for this amazing feedback! Gratefully, your DISCO team (written by Caroline Hall, Client Advocacy Manager)

DISCO: Get Your Boogie On!