Discord: Your mileage may vary.
June 25, 2024

Discord: Your mileage may vary.

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

Discord Nitro Classic

Overall Satisfaction with Discord

We use Discord as a community building and information dispersal tool. We have different channels for different projects and allow those members to view most channels when they join to encourage community growth across the board.

In addition to the open channels we have gated channels where one needs to authenticate and prove they are a project stakeholder in order to view and participate. These are our top tier members of the community who have invested in our projects and they get the most attention from our staff members.

Pros

  • One to many Communications to ensure that we can quickly get messages out when we have to.
  • Quick polling of questions and issues
  • The ability to gate channels so we can focus on folks that we know are stakeholders gives them an added feeling of belonging and that they have a say in the direction of projects.

Cons

  • Their Nitro upgrade option allows for people to mimic other uses which negatively impacts projects
  • I think they need to come up with a better server pricing - having to buy 13 upgrades is ridiculous.
  • Bots really need to be vetted because some can be quite menacing.
  • The ability to hold names that are changed to prevent scammers from setting up shop under your old name when you change names.
  • Depends upon the industry. Gaming, Digital, etc would have a huge impact on ROI
  • Financial, security etc... probably doesn't have as good of a return.
  • Discord should be part of an overall strategy not a single one.
We used to use Telegram which is great for discussions and one to many communications but it doesn't have the ability to segregate different topics unless you start a brand new channel. Unfortunately it is then very difficult to keep those topics under the same umbrella to allow people to flow to different topics for discussion.

Do you think Discord delivers good value for the price?

Not sure

Are you happy with Discord's feature set?

Yes

Did Discord live up to sales and marketing promises?

Yes

Did implementation of Discord go as expected?

Yes

Would you buy Discord again?

Yes

the number of scammer accounts is insane and the ability to report them to Discord is really difficult. Using the Nitro plug in I can mirror another user (including an admin) and while I don't have any admin powers I could direct people to links that can help steal information.

I think there should be pro-tier servers where corporations can feel safe setting up a presence and then have a free for all site where all the children and scammers go to play.

In my opinion, it would be a great platform if they just took control of things instead of casting, what I think is a blind eye when these scammer and immature types play games and try to hack.

Discord Feature Ratings

Scheduling
7
Mobile Access
9
Search
6
Chat
9
Notifications
9
Discussions
9
Surveys
7
Internal knowledgebase
9
Versioning
2
Video files
5
Audio files
5
Document collaboration
6
Access control
8
Advanced security features
7
Device sync
7

Comments

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