Donesafe - the Safety System for businesses serious about their people
April 06, 2021

Donesafe - the Safety System for businesses serious about their people

Adrian Ditcher | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Donesafe

Our primary purpose for Donesafe is to report and manage incidents and hazards and their associated actions. Other uses currently include; creating, communicating, and managing the completion of Safety Communications such as Safety Alerts; creating Safety Squad Agendas and minutes (i.e. auto-populates templates with data sources); recording safety conversations; and completing checklists and audits.
As a Franchised business, we have total coverage across 1000+ restaurants nationally and accessed by all 100,000+ personnel.

Given the size of our business, the data now allows us to track trends and address issues that would otherwise have been addressed as local issues. It has also given us the ability for corporate support functions to monitor serious issues and support franchisees and restaurants. It also allows us to monitor the completion of corrective actions, all of which weren't possible in a simple practical way before Donesafe.
  • Simple to use. McDonald's is very focused on simplification, so its platforms must be as intuitive as possible as training across such an operation is a logistical challenge especially when combined with a very high labour turnover and high youth employment
  • Customisable. McDonald's has a very complex business model, due to it being 250+ companies, not just one. As such, there is a need for extensive customisation to ensure no group is disadvantaged and no information is lost or compromised.
  • Support. The Donesafe team is quick to respond to bugs and queries. They have a very 'Yes, can do attitude' with very competent and capable staff.
  • Access to our customised platform made available through the Donesafe app.
  • Whilst colour is used in some areas, it is not available to enhance all modules.
  • Ability for standard reports to be built to incorporate fields from different modules.
  • Risk mitigation, through incident trend analysis.
  • More responsive interaction by management due to live notifications.
  • Remedial Action follow-up and completion, now that it is monitored.
Donesafe is very intuitive, so requires little if any training for primary stakeholders, i.e. those reporting and managing records created in Donesafe.
Every role in our organisation uses technology to suit their role and situation, many of whom are not office or restaurant based, so having mobile communications is key to them. However in our restaurants, only managers are permitted to use mobile phones during the course of their day, so being able to access Donesafe by PC or the store's tablet for data entry by drew is critical to providing access when needed. Those doing analytics and managing the system on the other hand, require a PC-based system.
We are still on our journey in expanding the integration of our systems and processes into Donesafe, but we have already reaped the benefits with what we have through the ability to cross match/combine data. In this modern technological world there are more and more platforms and apps we need to use and access everyday, so having a one-stop-shop for all things safety is a critical element in our key business strategy for "Simplification".
Prior to Donesafe we used paper-based systems.
Donesafe is suited to any business due to its customisability and flexibility. There are no situations we have found as yet where it is not suited.