Dovetail saves so much time and makes me better at my job
March 06, 2026

Dovetail saves so much time and makes me better at my job

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with Dovetail

As the sole researcher in a product team with around 10 designers, Dovetail helps me to significantly cut down the time to synthesise and manage insights, meaning I can support more research. The tagging and highlights functionality is essential for reporting, as it allows for easy creation of clips and video reels that bring the users' voice to life for stakeholders across the business.

Pros

  • Tagging and highlights
  • AI query - quickly finding insights from across projects
  • Repository of insights

Cons

  • Some features behind a paywall, meaning sometimes collaboration is tricky on my current plan
  • Time savings
  • Increased productivity
  • Increased collaboration
  • Improved decision making
  • Increased engagement in research by other teams
I came to Dovetail initially for the automated transcription and the clustering features, which save so much time. More recently, the AI search is particularly useful when looking for insights across projects. Instead of searching manually through projects and transcripts, you can easily put your hand on the perfect quote.
Using Dovetail insights to quickly pull together insights and findings that others can quickly read, instead of only communicating via presentations and decks, has improved engagement with research. The centralised repository has made it easy for me to provide insights on an adhoc basis - when a request comes through for evidence I can surface relevant insights much more efficiently, helping my teams to move ahead with decisions
Very easy and intuitive. Attractive UI and lots of customisation options
  • Askable
We trialled Askable recently but found their AI query, "Docs" and tagging features to be far inferior in functionality and usability. It's also limited in terms of being able to upload your own data, whereas Dovetail allows you to import videos, images, etc from other platforms.

Do you think Dovetail delivers good value for the price?

Yes

Are you happy with Dovetail's feature set?

Yes

Did Dovetail live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dovetail go as expected?

Yes

Would you buy Dovetail again?

Yes

Suited for organisations where stakeholders are interested in research and user insights. Great if you want to keep insights in a repository where historical insights aren't lost to folders, but easily accessible and enabling self-service. The transcription and tagging features reduce time to synthesis and help you to identify themes across projects and studies.

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