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Dovetail

Dovetail

Overview

What is Dovetail?

Dovetail, headquartered in Sydney, aims to enable the world to create better products and services through deep customer understanding. Dovetail states they empower 45,000+ people, from agencies to universities to Fortune 100 companies, to make sense of their customer research…

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Reviewer Pros & Cons

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Pricing

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Free

$0

Cloud

Professional

$29

Cloud
per month (billed annually)

Enterprise

Contact Sales

Cloud
per year

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://dovetailapp.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Dovetail?

Dovetail is a customer insights hub, that centralizes user feedback and provides features that uncover insights to identify problems faster, prioritize roadmaps more confidently, and improve strategy for delivering more innovative products. It aligns organization to put the customer first and make better decisions. From user interviews to sales calls to support tickets and beyond, Dovetail helps to transform messy customer data into actionable insights that scale over time.

Dovetail Videos

Getting started with Dovetail
How Canva uses Dovetail as their central research repository

Dovetail Competitors

Dovetail Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(32)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

The following recommendations were observed from user reviews:

  1. Users recommend giving Dovetail a try or watching a tutorial video to understand its capabilities, especially since they find it easy to use and intuitive. They believe that there may be functionalities that they are not fully utilizing.

  2. Dovetail is highly recommended, particularly for user testing or video analysis in research. Users find value in how it simplifies the insights development process and allows more time for empathizing with interviewees.

  3. Users suggest creating standards for tagging and information structure in Dovetail to ensure consistent and easy access to stored information. This recommendation aims to improve the organization and accessibility of qualitative research documentation.

Additionally, some users mention that Dovetail may not be the best option for granular tagging and comprehensive analysis, suggesting considering alternative tools specifically targeted at ethnographers and anthropologists for these needs.

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why

Dovetail doesn't do anything new, just makes it way easier

Rating: 6 out of 10
October 30, 2023
Verified User
Vetted Review
Verified User
Dovetail
2 years of experience
We use Dovetail to compile all of our CX, Products and Sales user research so it's accessible to all the teams to influence our roadmaps and commercial strategies.
The ability to store surveys, videos and transcripts together in projects is very useful and viewing them forms part of new staff onboarding.

Additionally, we have used Dovetail as a way to store user / high-value customer interviews to demonstrate our product-market fit to potential investors during the Due diligence process to obtain external funding.
  • Grouping projects
  • Content repository
  • Sharing user feedback with external organisations
Dovetail gives an easy starting point to new starters so they can get the concept of why our product has been built/evolved to how it currently is. Get direct customer feedback to answer many of those early common questions and even shortcut the 'why don't we' thinking that every new hire has,

We also used Dovetail as a way to share high-value reference customer interviews and testimonials to demonstrate our product-market fit and techs capacity to investors during the Due Diligence process for obtaining external funding.
  • Easy to share
  • Good account access structure
  • Integrations (not that we use many)
  • Saved us 10+ hours of DD work during fundraise
  • saves a good 15+ hour per new staff member onboard of current team time
  • quality of life vs having multiple google drives that nobody will look at
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