Clean user interface, excels at core functions

[Duo / Cisco Secure Access, by Duo] is used for TFA across the whole organization. This enables users to access the company intranet and document servers, even when working remotely, in a way that's protective of client information and document security and relatively convenient to access from a variety of different devices.

To my knowledge, the organization hasn't had any data breaches, either with on-premises devices or cloud-based applications.

When I got a new phone, my account was reestablished on Duo within an hour of requesting it, which was specifically helpful for logging into a necessary server.

At this point, our hybrid work solution has more or less been implemented, although the details and tools of the implementation continue to vary and evolve with individual users and use cases. The implementation has been most successful when we have been able to ask users directly what means of remote access would be convenient.

The main organizational challenge that our company faced regarding remote work has been the need to adapt our hybrid work strategies to each individual employee. Some practice areas are more amenable to remote work than others. Some individuals are more comfortable with technology than others. This has required different tools, strategies, and technologies for different user bases.

Circu's hybrid work solutions -- especially Cisco Secure Access by Duo -- have been convenient in addressing the organizational challenges involved with our company's approach to hybrid work. In particular, Cisco Secure Access by Duo is able to provide two-factor authentication codes in a variety of different formats, which has enabled us to offer two-factor authentication to users in whatever format they find most convenient and/or reliable.

In general, our company has had a favorable experience with a hybrid work model. Employees have responded well to the opportunity to manage their location for their own workload, and productivity has improved as employees have experienced more success in completing certain kinds of work from locations other than the office.

I generally consider Cisco products, relative to others that we have used, to be more reliable and flexible for purposes of our hybrid work environment.

Resilience is foundational to the cyber security context. We handle confidential client information and internal work product on a daily basis, so the ability to anticipate any potential disruptions, identify them as they occur, and quickly recover if they succeed is essential to our work. A security solution that isn't resilient may as well not exist.

I think there's a lot of room for improvement on the anticipation and prevention side of an organization's resilience approach. The idea of a successful intrusion looms large in a lot of people's minds, so there are usually solid systems in place to correct and recover from such an event. Folks don't always put as much effort into making sure the intrusion doesn't happen in the first place -- so strong leadership is especially effective with regards to training and countermeasures that actually contemplate real threats.