Rest Easy, Feel Secure with Duo Security
Updated July 05, 2022
Rest Easy, Feel Secure with Duo Security
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco Secure Access by Duo
Duo Security is used to provide second form-factor authentication for remote access to our corporate information, either through Citrix or Cisco VPN. It is used by any authorized user across the enterprise controlled by membership in a specific active directory group. With Duo Security, we have addressed the need to ensure that access to our resources, specifically our EMR, is granted only to authorized individuals.
- Duo Security allows a great deal of flexibility.
- Duo Security allows a variety of ways to provide the authentication; push notification, SMS notification, or passcode.
- Duo Security integrates with several applications and is simple to use.
- Some of the reporting could could use improvement.
- Log review could benefit from the addition of filters. As things are in the version I have, to see the detail I want, I often have to export the logs to CSV and create my own filters/sorting in Excel.
- Duo Push doesn't always make it to the phone. Often this is due to poor data access on the part of the end user but, on rare occasion, data is available but the push notification doesn't make it. This results a timeout for the user causing login failure.
- Duo Security helps me sleep better as I worry less about an external attacker gaining unauthorized access to my network.
- If there is a downside to Duo Security, it is that we did get some pushback from the end user community as they felt it was a hinderance to their workflow. However, Duo Security's flexibility allowed us to minimize that impact.
- Duo Security provides a lot of information about the devices being used to access your network remotely.
This was the only such product we looked at for external second form-factor authentication.
Resilience and Reliability
- We use it to protect ADFS integrated SaaS apps.
- We use it as a OTP application for sites that have their own internal MFA
Using Cisco Secure Access by Duo
1200 - Clinicians, managers and support staff.
7 - Duo is supported by our PC Tech's. Duo support requires a minimum of technical skills.
- Remote Access MFA
- EPCS
- OTP for External Apps
- Endpoint Control
Evaluating Cisco Secure Access by Duo and Competitors
- Price
- Product Features
- Product Usability
We wanted something that was easy to use while providing us with a level of comfort that we would have the protection we needed.
Price and usability were important, but features were the most important. We had to know it would do the job.
Price and usability were important, but features were the most important. We had to know it would do the job.
No changes.
Cisco Secure Access by Duo Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I believe my subscription includes premium support but I did not buy anything specifically entitled that. Regardless, I've had no issues getting quick resolution to the few problems we've had.
Using Cisco Secure Access by Duo
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- User integration
- Policy management
- None