Rest Easy, Feel Secure with Duo Security
Updated July 05, 2022

Rest Easy, Feel Secure with Duo Security

Jerry Robinson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Secure Access by Duo

Duo Security is used to provide second form-factor authentication for remote access to our corporate information, either through Citrix or Cisco VPN. It is used by any authorized user across the enterprise controlled by membership in a specific active directory group. With Duo Security, we have addressed the need to ensure that access to our resources, specifically our EMR, is granted only to authorized individuals.
  • Duo Security allows a great deal of flexibility.
  • Duo Security allows a variety of ways to provide the authentication; push notification, SMS notification, or passcode.
  • Duo Security integrates with several applications and is simple to use.
  • Some of the reporting could could use improvement.
  • Log review could benefit from the addition of filters. As things are in the version I have, to see the detail I want, I often have to export the logs to CSV and create my own filters/sorting in Excel.
  • Duo Push doesn't always make it to the phone. Often this is due to poor data access on the part of the end user but, on rare occasion, data is available but the push notification doesn't make it. This results a timeout for the user causing login failure.
  • Duo Security helps me sleep better as I worry less about an external attacker gaining unauthorized access to my network.
  • If there is a downside to Duo Security, it is that we did get some pushback from the end user community as they felt it was a hinderance to their workflow. However, Duo Security's flexibility allowed us to minimize that impact.
  • Duo Security provides a lot of information about the devices being used to access your network remotely.
This was the only such product we looked at for external second form-factor authentication.
Duo Security is well suited for any organization that is subject to external compliance requirements or even those who simply want to be sure that the person accessing their network is who they say they are. Though we use it only for external connections, it could easily be used to validate internal connections.

Resilience and Reliability

Secure Access is one of the best purchases I've ever made. I would not want to run my network or provide remote access without it.
The documentation is quite clear and the number of applications you can protect grows all the time.
In the last 5+ years we've been using Duo, there may have been 1 outage that impacted us. We do receive periodic notifications of issues but, for the most part, they impact carriers or functionality that we either don't use, or do not care about.
As mentioned before, Duo's documentation is extremely thorough and accurate. I have rarely had to call them to obtain additional guidance.
  • We use it to protect ADFS integrated SaaS apps.
  • We use it as a OTP application for sites that have their own internal MFA

Using Cisco Secure Access by Duo

1200 - Clinicians, managers and support staff.
7 - Duo is supported by our PC Tech's. Duo support requires a minimum of technical skills.
  • Remote Access MFA
  • EPCS
  • OTP for External Apps
  • Endpoint Control

Evaluating Cisco Secure Access by Duo and Competitors

  • Price
  • Product Features
  • Product Usability
We wanted something that was easy to use while providing us with a level of comfort that we would have the protection we needed.

Price and usability were important, but features were the most important. We had to know it would do the job.

Cisco Secure Access by Duo Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
I believe my subscription includes premium support but I did not buy anything specifically entitled that. Regardless, I've had no issues getting quick resolution to the few problems we've had.

Using Cisco Secure Access by Duo

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • User integration
  • Policy management