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Cisco Duo

Score9.4 out of 10

409 Reviews and Ratings

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What is Cisco Duo?

Cisco Duo is a two-factor authentication system (2FA), acquired by Cisco in October 2018. It provides single sign-on (SSO) and endpoint visibility, as well as access controls and policy controlled adaptive authentication.

Categories & Use Cases

Most Frequent Users

Top 3 industries using Cisco Duo
Based on HG Insights installation data
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#1 most frequent

Professional, Scientific, and Technical Services

16.5%

66 installations of 400

“We use it as our authentification app for two-step MFA authentication for our SSO. It is an easy program that sends you a notification to your phone when you're signing in and allows you to press approve or deny. It also has the ability to provide you a code to enter depending on which program we are using it for.”

— Accounting Project Manager, Southern Veterinary Partners (5001-10,000 employees)
Verified Review
#2 most frequent

Manufacturing

9.2%

37 installations of 400

“It allows us to do secure login, single sign-on, and sort of dual-factor authentications.”

— Director of Sales, Harman International (10,001+ employees)
Verified Review
#3 most frequent

Health Care and Social Assistance

9.0%

36 installations of 400

“Duo is being used across our org for remote users as well as for proof of access to our more secure applications. Duo is very easy to use for our end users and is very secure. We have not had any major issues other than a few server reboots.”

— Systems Administrator III, UofL Health Care (10,001+ employees)
Verified Review

Reviews

What users are saying about Cisco Duo.
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Protecting Business Apps and Data With Cisco Duo.

Incentivized
Lydia Derosiere
IT Support Specialist in Information Technology at Schuch Productions (51-200 employees employees)

Use Cases and Deployment Scope

All employees at our company use Cisco Duo to ensure secure access to apps and data through SSO and multi-factor authentication. The tool makes it easy to verify users before allowing access, thanks to its Zero Trust security framework. With the tool, we not only protect business data but also protect users from impersonation. Passwordless access makes it faster to access business devices and apps.

Pros

  • The MFA is fast and reliable and fast.
  • Single-Sign On allows teams to access all apps using a set of credentials.
  • Passwordless authentication works well and ensures fast and secure access.
  • Cisco Duo supports remote access security.
  • The tool supports regular device health checks which includes updates to apps.

Cons

  • I have experienced push notification failure.
  • Authentication delays.

Return on Investment

  • Cisco Duo keeps our data, apps, and users protected.
  • Passwordless access ensures fast access, saving time while adhering to security protocols.
  • Cisco Duo comes with remote access security which is very helpful.

Other Software Used

Webex Meetings, Webex Webinars, Cyren Email Security

Duo by Cisco.

Mingma SherpaView profile
Second line support engineer in Legal at Davies shared services india (5001-10,000 employees employees)

Use Cases and Deployment Scope

We used it as a multi-factor authentication (MFA) and secure access solution within organizations. It helps users sign in to email accounts, the Intranet, and VPN.

Pros

  • Verify identity.
  • Verify login.
  • Second factor authentication.
  • Keep the account safe from hackers.
  • Keeps the data and application safe.

Cons

  • Should have device to device connection ability whereas internet is not met.
  • Changes of device can be sorted and easily made using a second email address or any other identification method.
  • Troubleshooting should be easy to sort out. One time, a Duo admin deleted the authentication group, and some employees were not getting push notifications. It was very hard to find out the cause. Duo should have some troubleshooting finder.
  • Sometimes push notifications are delayed, and the code does not work. At that time, we need to enroll the device again. Not sure why it happens. Duo should give reasons for the error.

Return on Investment

  • It is expensive for a small organization. They should have a license available for small numbers as well.
  • Cisco does not provide priority support for Duo. That attitude can be change.
  • Admin policy complexity can be sorted and defined.

Other Software Used

Microsoft 365, Okta, ServiceNow IT Service Management

Cisco Duo - MSPs Secret Weapon

Incentivized
Dawid ViljoenView profile
Senior Engineer in Information Technology at Frontline MS (1001-5000 employees employees)

Use Cases and Deployment Scope

We use Cisco Duo as the primary MFA system internally and also to protect our client's infrastructure. The primary business problem we faced was the need to centrally manage all the various accounts for our clients in a single space. Something Cisco Duo did right from the ground up: a single pane to get it all done with minimal effort. Thank you Duo

Pros

  • Consolidated access for multiple accounts
  • Technical Support a breeze
  • Easy configuration

Cons

  • Pricing of the upper tier product could be a bit cheaper

Return on Investment

  • Allows quick and easy administration from a single portal
  • Adding or removing licenses a breeze
  • Clients feel confident and secured
  • MFA is a must have and Cisco made adding this service to any technology a breeze

Alternatives Considered

WatchGuard AuthPoint

Other Software Used

FortiAP, Fortinet FortiGate

Cisco DUO great product and easy to use

Incentivized
Daniel Southwick
IT Technician in Information Technology at Flex-N-Gate (5001-10,000 employees employees)

Use Cases and Deployment Scope

We use it to login to our computers and also login to some of our business apps, it uses 2FA to securely access our accounts and keep our organization safe from bad actors. Highly recommend the product as it is easy to use and works for alot of products and services.

Pros

  • Works well
  • Easy to use
  • Lots of options to login and verify 2FA

Cons

  • Maybe update some of the features
  • Sometimes push notifications dont work
  • Add another area of use

Return on Investment

  • It keeps us safe and secure
  • It is easy to use
  • It is very reliable 100% of the time.

Alternatives Considered

Google Authenticator

Other Software Used

Google Authenticator, Microsoft 365, Microsoft Office 2016 (discontinued)

Cisco Duo happy user

Marco Bolognesi
Sales Engineer Manager in Engineering at Valtellina SpA (1001-5000 employees employees)

Use Cases and Deployment Scope

I installed it on my smartphone.
I use it as second level authentication during Cisco website access

Pros

  • It's fast
  • It's really simple to install
  • It's easy to align with Cisco login&password

Cons

  • I think it's useful
  • it could provide some statistics, i.e. how many times i used it in a period
  • layout is poor

Return on Investment

  • Cisco Duo makes access more secure
  • Cisco Duo doesn't waste time because it's very fast
  • Improved security adds peace of mind when browsing the Cisco website

Other Software Used

Jira Service Management, ServiceNow IT Service Management, ServiceNow Field Service Management

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