e-automate review
January 27, 2025

e-automate review

Matt Rager | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with e-automate

I use Mobile Tech and FMAudit. MobileTech is my daily ticket handling system driven by e-automate. FMAutdit is used to connect to customers hardware for meter readings, ties into e-automate for billing and device tracking.

Pros

  • it integrates with the other platforms
  • it provides a single data source for customer data
  • it is in the cloud so data is backed up and secure

Cons

  • apis are not freely available for custom integrations
  • visualizing and working with data is not intuitive or easy, and often requires 3rd party software like ceojuice
  • FMAudit and MobileTech have limited access to data from e-automate that hinder their functionality
  • By having isolated data in various locations, I have to look to different sources when doing a cost analysis for a customer.
Business is more streamlined

Do you think e-automate delivers good value for the price?

Not sure

Are you happy with e-automate's feature set?

No

Did e-automate live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of e-automate go as expected?

I wasn't involved with the implementation phase

Would you buy e-automate again?

No

It is good for those wanting a single ecosystem for their customer data. That ecosystem is not very versatile and has a tendency to prevent outside the box thinking or doing things in ways that would be better for the customers/clients.

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