Great all in one product.

It’s great for ticket and sales tracking. Easy to visualize where tickets are and how might be feeling overwhelmed by an abundance of calls. It’s easy to reassign and add context to allow further assistance or context when moving it to another employees call list. It’s a great tool to get new employees in the groove of the business

Our customer base is vast and the tools provided in this software allow for so much information to be saved on a customer basis. The ability to add custom properties allows for a much greater ability to do this. Saving so may contacts under a single site allows all staff to have access to this information

The increased visibility of all function groups of everyone else’s work has allowed for greater collaboration and communication without have to give multiple resources to multiple teams. Everyone’s workflow is able to be consistent and make most processes and projects more streamlined for all the teams involved. I couldn’t imagine having to use multiple systems to do what we do.