E-Automate Useful but Showing its Age.

We use E-Automate for everything from quoting customers to sending POs, tracking service calls, and handling all of our invoicing and accounting needs. Because a lot of what we do is with different parts of the US Federal Government, we need to track hundreds of contracts with tens of thousands of pieces of equipment and supplies on order. E-Automate provides us a good framework system for the most part, though some aspects of what we need are either difficult or unnecessarily roundabout, or are locked behind additional paywalls from ECI. By and large, the system works for what we need it to do. I would just prefer to see aspects like bulk uploading of "child" customer locations (locations nested under a "parent" or primary customer) be more straightforward and simplified.

By and large, the contract management of E-Automate helps our company be able to keep track of everything happening with our contracts. However, while it is generally helpful, its primary flaw is that it doesn't allow for quick and simple visibility on contract profitability or tracking many associated costs around IT fleet deployment.

Having (mostly) everything in a single system allows our different departments to have visibility and to be able to work more efficiently with each other. It also presents a major issue in that if the server managing the system goes down, your entire organization comes to a screeching halt. This can be mitigated by paying ECI additional money to have them back up your system to their cloud, but that also can fail or have your system files' backup get corrupted. The organization also needs to consider the increased security risks inherent in cloud storage as well.