ECI E-Automate, a users perspective
Updated July 30, 2019

ECI E-Automate, a users perspective

Dale Bradford | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ECI e-automate

ECI e-automate is used for the copy/print side of our company to track copier service calls, inventory, and billing/invoicing. The Managed Services (IT) side of the company utilizes E-Automate for quoting, inventory, and accounting. The service ticket tracking is handled on another side of the company. We have been running this has a company for well over 20 years, and we got it to help streamline and automate the tasks of our copier technicians, as well as streamline the billing of our contracts we hold on our copiers.
  • Inventory control.
  • Technician tracking.
  • Quoting.
  • Integration with 3rd party software.
  • Customizations are costly.
  • Support can be difficult.
  • New users need a lot of hand-holding to learn it.
  • It has given us better insights into how our IT side is growing.
  • It took a lot of man-hours on our side to make it work for the IT side.
  • Inventory is still a very manual process.
Unfortunately, in the copy/print side of things, e-automate is the software to use, so our options were very limited when shopping around. When we decided to implement the IT side of the company, we didn't want to track the revenue, etc from the IT in a different application like Quickbooks, etc. so we had to make e-automate fit our needs.
For the aspect of my job it does a great job with quoting needed hardware for our customers and tracking it from quote to order, to invoice. I also will utilize it to look at serial numbers of equipment sold should a support ticket or RMA needs to be entered in with the hardware manufacturer.