eClinicalWorks (ECW) is a terrible product | TrustRadius

Use Cases and Deployment Scope

eClinicalWorks is being used throughout our organizations. Electronic Charting for our patients.

Pros and Cons

The demographic area has a screen to the side which includes race, ethnicity, and language which is easy to access without additional clicks of the mouse.
It has multiple ways to access various screens in the program

Have to switch between too many screens to chart lab results, and print requisitions and the system is slow, locks up with almost every patient. Half the time, it doesn't save the lab results and locks up.
The medication interaction pop-up screen is irritating, you have to use a drop-down box to acknowledge interactions that are time-consuming, and the system is very slow.
The most important downfall of this system, ECW 11- web-based, is when it comes to continuing meds or prescribing new meds. Way too many screens you have to click back and forth between. Not a good continuous flow. The screens lag about 8-12 seconds between each med and matching dx.
ECW has had multiple issues for the last 7 years I have used the system. Only has gotten worse with time.
Education notes for patients are terrible.

Most Important Features

All of it.

Key Insights

Do you think eClinicalWorks delivers good value for the price?

No

Are you happy with eClinicalWorks's feature set?

No

Did eClinicalWorks live up to sales and marketing promises?

No

Did implementation of eClinicalWorks go as expected?

No

Would you buy eClinicalWorks again?

No

Likelihood to Recommend

Not appropriate in any clinic scenario where efficiency is needed.