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EMR software is like getting married in a society where divorce is permissible if your are willing to amputate a limb to end it
March 18, 2021

EMR software is like getting married in a society where divorce is permissible if your are willing to amputate a limb to end it

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with eClinicalWorks

We use eClinicalWorks as our electronic medical record [at a] two physician specialty practice with a third professional (audiologist) all using this software.
  • Access to patient's records - obvious lack of file and charts; transportable ; multi user synchronous access
  • Produces clinical note as end product that is organized and "readable" as opposed to the gibberish output of many EMR's that look like a poorly formatted FORTRAN printouts
  • CLick, click ,click,click ,click,click ,click,click ,click,click ,click...OK, now you can enter something...WAY TOO MUCH MOUSE WORK FOR SIMPLE DATA ENTRY. Software engineering completely not user friendly.
  • As a physician, if a medication has been entered erroneously by a staff member and I discover it, I cannot amend it within the medication section - a horrible feature.
  • Navigation is terribly cumbersome...I mean terribly ..had to have steroid injections in my elbow due to the development of "mouse elbow" from overuse due to excessive clicking to navigate - still painful physically and mentally.
  • Only one active screen can be accessed at a time ..spend your precious time opening and closing the same windows constantly ..this is 2021..software available for nothing has better navigability.
  • Forces documentation to be their way or the highway in term of entry format; cannot reasonably transcribe a comprehensive plan narrative without making it look like an afterthought under the title of "other" - forces compartmentalization even when not desired.
  • ABSOLUTELY THE WORST CUSTOMER SUPPORT.... EVER...ANYWHERE
  • They conduct "upgrades" without warning that sometimes cripple your operation and in the latest, remove functionality and introduce restrictions that don't allow you use a large number of punctuation characters ...even in a free text narrative. Absurd.
  • Could go on but you get the picture.
  • Have never recovered to previous profitability after starting ECW
  • Now can only think about how long until I can retire so I don't have to deal with this software
  • Price of software continue to escalate every year
I was attracted by the final note format of ECW. I said then and still say that most EMR's clinical notes are terrible to try to read and follow in orderly fashion by comparison...BUT the devil is in the data entry and that is where "you live" as a clinician. Incredibly frustrating software because of inflexibility and restrictions of multi level data fields that can only be opened one at a time (i.e. no "toggling" between windows... ooen read and close...then reopen other data entry window....then close and repeat if you need to refer back to original window of data. This applies throughout the software and is due to its reliance on SQL architecture from what I have been told). Kills productivity.

Do you think eClinicalWorks delivers good value for the price?

No

Are you happy with eClinicalWorks's feature set?

No

Did eClinicalWorks live up to sales and marketing promises?

No

Did implementation of eClinicalWorks go as expected?

No

Would you buy eClinicalWorks again?

No

Scenario where useful - you don't care about what your notes look like or read like and you are willing to follow prepopulated templates even if they are not representative of the situation. Also if you are not willing to enter all the data that is included in the formatted sections because it is too much mouse work to open and close multilevel windows that can only be open one at a time.

Scenario where not useful - everywhere else.

eClinicalWorks Feature Ratings

2.4
Real-time eligibility verification
2
Coding
2
Claims management
2
Patient billing
4
Financial Reporting
2
3.8
Rule-based scheduling
4
Automated patient check-in
2
Automated appointment reminders
4
Multi-location support
4
Calendar interface
5
Medical Inventory Management ()
Not Rated
2.7
Charting / document management
1
Templates
2
E-prescribing
5
Fax integration
2
Patient portal
Not Rated
Mobile/tablet support
Not Rated
Speech recognition
4
Customization
Not Rated
Workflow automation
2
4.0
Role-based permission levels
Not Rated
Data backups and redundancy
4
HIPAA compliance
4
Local mode / networking failsafe
4
2.0
Task tracking
1
Specialty-specific workflows
1
Multi-office / multi-physician capabilities
4

Using eClinicalWorks

mouse "click", now repeat a thousand times per encounter

Upgrading eClinicalWorks

Yes - No. Without warning we were locked out of access on all PCs still operating on windows 7 pro. Most of these were in exam rooms and used for record review in real time and were not mission critical for data entry but nevertheless should have been explicitly warned of this so that a deadline could have been anticipated at least a week or two in advance.
"upgrade" also eliminated our ability to manipulate documents easily to extract text and place in the active clinical notes, such as radiology report notes that are included in narrative of patient history. Previous ability was using an "old" microsoft product but ECW did not find a comparable replacement software to use, so we are now struggling with loss of this function... NOT AN UPGRADE. New timeout restrictions log users out after what seem like only a few minutes ..EVERYONE in the office is complaining about rapid lockouts and having to login repetitively ..another productivity killer. The re-login process also is ridiculous, sometimes requiring UP TO 4 sequential logins in a row to get back in. It is absurd.

  • none
  • none - I have learned not expect anything pleasant