eFax is very popular!
October 01, 2019

eFax is very popular!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with eFax

The way eFax is currently used in our environment is for sending digital documents and sending them via fax and also receiving facsimile documents directly to us via email. This a great tool to cut back on dedicated hardware and make using fax technology convenient. Some companies still require to use a fax to conduct business or transfer documents.

Pros

  • Ease of use.
  • Convenient.
  • Allows us to use an outdated method.

Cons

  • Older UI.
  • No number customization.
  • User account clean up.
  • Easy communication with clients.
  • Assignable numbers for remote users.
  • Security and privacy are great.
Ease of use and setup was the determining factors. eFax was rated as one of the top services for electronic fax and has competitive pricing for enterprise level solutions and service. Management of users is great but still could use some easier functions of user clean up and/or service usage.
eFax support is great. They are quick to assist you with any issue regarding eFax. I haven't had to wait long on support services or answers. During an outage seems to be when the queue times get long but on a normal day, they are quick to answer and fast on a solution.

Do you think eFax Corporate delivers good value for the price?

Not sure

Are you happy with eFax Corporate's feature set?

Yes

Did eFax Corporate live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of eFax Corporate go as expected?

I wasn't involved with the implementation phase

Would you buy eFax Corporate again?

Yes

eFax is very simple to use and easy to create user accounts, create fax numbers, and assign those numbers to user accounts. The management of users is very easy. Clean up of users, though, can be a little daunting. Reports have to be run in order to determine which ones haven't been using the service.

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