TrustRadius
Ektron CMS: Invest in the Best
https://www.trustradius.com/cmsEktron Web Content Management System (Discontinued)Unspecified6.347101
Jenn Murray profile photo
February 25, 2014

Ektron CMS: Invest in the Best

Score 10 out of 101
Vetted Review
Verified User
Review Source

Software Version
8.02 SP5 and 9.0

Overall Satisfaction

The Ektron CMS is utilized by Allegheny County, Pennsylvania for the entirety of its website. Beyond just the County IT Department, multiple departments (such as the Department of Human Services) utilize the CMS to update and manage their content on a daily basis. Without it, it would be extremely difficult for the County to provide our constituents with timely, relevant information.
  • Responsive web design (version 9.0)
  • Design customization
  • Content management (uploading, editing, approval process, etc.)
  • Fabulous customer support
  • Have the "Desktop" tab of the CMS function more like a dashboard than an information center, giving each user a customized and efficient user experience.
  • The ability to delete multiple files or images at the same time versus individually.
  • The ability to further organize or flag a file (such as with a color, icon, etc.) within folders, in order to make it simple for another use to locate.
  • Being a government entity, our primary objective is to provide constituents with relative and timely information from numerous departments. Ektron's CMS has allowed us to do so in an organized, efficient, and timely manner.
  • By upgrading to version 9.0 in our re-design phase, we will be able to provide our site visitors with a responsive website to better serve them.
  • Being simple to use, the Ektron CMS allows us to train individuals (who are not necessarily tech-savvy) to update content on behalf of their departments.
Amazing customer support; the company stays atop industry changes; the platform is very user-friendly; covers a huge range of functionality.
The Ektron CMS is a heavy-duty system that can be successfully utilized in numerous situations. If you need a small-scale CMS, then Ektron may be overkill. But if you organization is medium to large scale, then Ektron would definitely fit the bill.

The CMS's functionality offers everything you could possibly need. (And if it doesn't, Ektron is great about working with you to develop a solution.) In addition, Ektron consistently stays atop industry trends and technical advancements. So you can assured that purchasing their platform is an investment - not simply a purchase.

Support

Working with Ektron Support has always been a pleasure. They are quick to respond, extremely knowledgeable, and truly care about resolving your issue. I have never once been disappointed with their response.
ProsCons
Quick Resolution
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - Absolutely!

Usability

As both a manager of CMS content as well as a designer, I find the CMS to be intuitive and easy to understand. (They also have great documentation and customer support if you need it.)

Between the platform's functionality and Ektron's technical support, I use the CMS with confidence on a daily basis.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Updating, managing, and editing content
  • Design customization (i.e. with CSS, etc.)
  • Widget implementation
  • Deleting multiple files or images at once (versus separately)