Bucknell University Review
Updated August 20, 2019

Bucknell University Review

Dana Mims | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with EMS Software

EMS is used across our institution. We use it for managing all classes and event spaces. We also use it to communicate needs with service providers - catering, event and classroom tech support, facilities, card services, guest housing, public safety, transportation, and card services.
  • EMS allows us to communicate with our campus partners in a number of ways - via auto reporting, notifications or reminders, depending on the preference of each user/group.
  • The customer service team is always well versed and extremely helpful in knowing the software so they can help us tailor the system to best suit our needs when we have questions.
  • Reporting options are really flexible. Having the option to create queries outside of the canned report options is truly helpful.
  • One area that needs to be better developed or looked into is the Master Calendar. As universities continue to looks for ways to provide one-stop shopping, it would be helpful to have a place that easily streamlines event data and event marketing in one place. Students want to go to one place to see events and plan events. Master Calendar was a good start but it is ancient and very disjointed from EMS.
  • We would love to have the webclient back. We have several users that use an ipad or apple computer and the webclient allowed that functionality.
  • One area for improvement is managing system changes. As the EMS administrator for the university, it would be great to be able to add a new building or category to EMS and add those items to all existing templates, reports, etc in one place.
  • We have seen a significant cost savings in time management. The time it takes to communicate about event needs as a whole is drastically reduced through use of the software.
  • The system allows us to do a significant amount of reporting, reducing the need to export and/or manually manipulate the data to get reports regarding events, resources, classes, etc.
EMS is much more advanced that R25 and allows more reporting capabilities. Communications with services providers is also leaps and bounds above their capabilities as well. EMS is considered to be the industry leader and standard for most higher-ed institutions.
I think EMS is a great resource for higher ed institutions, but I am not sure it would be worth the investment for small orgs or one-off departments.
I think it is just the right level of complex. I am currently working with two other products on the opposite ends of the spectrum and find that EMS is just right. With one system, I need IT's support to manage and changes in the system and requires me to know coding. With the other, we are so restricted in use and have to work with the system company to make any changes and sometimes they charge extra for the changes. For this reason, we are considering using a different company for the latter. I would not recommend EMS going in that direction.
EMS is a great tool for managing campus space and events. It is also well suited to manage service providers as they relate to events (though there are some restrictions for catering). It is however not the easiest to use to market those events, even though all of the event data is stored there.

Using EMS Software

94 - Events Management
Library & Technology
Campus Theater
Card Services
Campus Activities & Programs
Transportation Services
Public Safety

4 - Tech support
Someone who can see the bigger picture
  • Events Scheduling
  • Clase Scheduling
  • Resource Management
  • Service Provider Management
  • Metric Data
  • Managing university vehicle fleet
  • Managing guest housing
  • Emergency Planning
  • Understanding energy use/sustainability efforts
Haven't found a product that comes close to the functionality that we need

Evaluating EMS Software and Competitors

Yes - Resource25 - limited capabilities in managing resources, classes and events
  • Product Features
  • Product Usability
  • Third-party Reviews
It was important that we found a system that could manage class scheduling, service/resource schedule, and event scheduling.
I would ask more questions about future product developments and enhancements, including timing.

EMS Software Implementation

be sure to gather your key stakeholders as well as your general daily users to feedback and process flow; It is helpful to ensure that as you build the system you are keeping all users in mind.
  • Third-party professional services
Dean Evans/EMS implementation team
Change management was a big part of the implementation and was well-handled
  • since the system is used for classes, events, and summer conference schedule, deciding the best time to transition took some discussions
  • cleaning up internal processes to make the best use of the system

EMS Software Support

Since the merger, our team has found that there are a select few of the tech team that can actually support our questions. More often than not, we have already tried the suggestions that they give us and they are either unable to answer our questions and submit them as update suggestions or they have to be sent to supervisor for an answer. Once or twice in the last year we have received bad advice that resulted in system issues.

Prior to last year, the customer support system was at the top of the list of tech support departments that I have ever had to deal with, especially during our upgrade to 4.0.
Good followup
Problems get solved
Immediate help available
Support cares about my success
Quick Initial Response
Slow Resolution
When we upgraded to 4.0 Patrick and others were amazing!!! We called often as we work to prep things in our test data base before going live and the tech team was simply amazing, patient, knowledgeable, and able to assist us.

Using EMS Software

In general EMS is very user friendly. The system is also flexible in that you can manage events and spaces in numerous ways allowing for flexible and stringent guidelines which can be designated by the expert users.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • General scheduling
  • using the dashboard to manage event statuses
  • adding resources
  • making event changes
  • on the end user side for web requests - reserving events over multiple days with different times