Overall Satisfaction with EMS Software
EMS is used across our institution. We use it for managing all classes and event spaces. We also use it to communicate needs with service providers - catering, event and classroom tech support, facilities, card services, guest housing, public safety, transportation, and card services.
- EMS allows us to communicate with our campus partners in a number of ways - via auto reporting, notifications or reminders, depending on the preference of each user/group.
- The customer service team is always well versed and extremely helpful in knowing the software so they can help us tailor the system to best suit our needs when we have questions.
- Reporting options are really flexible. Having the option to create queries outside of the canned report options is truly helpful.
- One area that needs to be better developed or looked into is the Master Calendar. As universities continue to looks for ways to provide one-stop shopping, it would be helpful to have a place that easily streamlines event data and event marketing in one place. Students want to go to one place to see events and plan events. Master Calendar was a good start but it is ancient and very disjointed from EMS.
- We would love to have the webclient back. We have several users that use an ipad or apple computer and the webclient allowed that functionality.
- One area for improvement is managing system changes. As the EMS administrator for the university, it would be great to be able to add a new building or category to EMS and add those items to all existing templates, reports, etc in one place.
- We have seen a significant cost savings in time management. The time it takes to communicate about event needs as a whole is drastically reduced through use of the software.
- The system allows us to do a significant amount of reporting, reducing the need to export and/or manually manipulate the data to get reports regarding events, resources, classes, etc.
EMS is much more advanced that R25 and allows more reporting capabilities. Communications with services providers is also leaps and bounds above their capabilities as well. EMS is considered to be the industry leader and standard for most higher-ed institutions.
Using EMS Software
94 - Events Management
Library & Technology
Registrar
Catering
Facilities
Campus Theater
Card Services
Athletics
Campus Activities & Programs
Transportation Services
Public Safety
Library & Technology
Registrar
Catering
Facilities
Campus Theater
Card Services
Athletics
Campus Activities & Programs
Transportation Services
Public Safety
4 - Tech support
Flexible
Someone who can see the bigger picture
Collaborator
Organized
Flexible
Someone who can see the bigger picture
Collaborator
Organized
- Events Scheduling
- Clase Scheduling
- Resource Management
- Service Provider Management
- Metric Data
- Managing university vehicle fleet
- Managing guest housing
- Emergency Planning
- Understanding energy use/sustainability efforts
Evaluating EMS Software and Competitors
Yes - Resource25 - limited capabilities in managing resources, classes and events
- Product Features
- Product Usability
- Third-party Reviews
It was important that we found a system that could manage class scheduling, service/resource schedule, and event scheduling.
I would ask more questions about future product developments and enhancements, including timing.
EMS Software Implementation
- Third-party professional services
Dean Evans/EMS implementation team
Change management was a big part of the implementation and was well-handled
- since the system is used for classes, events, and summer conference schedule, deciding the best time to transition took some discussions
- cleaning up internal processes to make the best use of the system
EMS Software Support
Pros | Cons |
---|---|
Good followup Problems get solved Immediate help available Support cares about my success Quick Initial Response | Slow Resolution |
Yes - no
When we upgraded to 4.0 Patrick and others were amazing!!! We called often as we work to prep things in our test data base before going live and the tech team was simply amazing, patient, knowledgeable, and able to assist us.
Using EMS Software
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- General scheduling
- using the dashboard to manage event statuses
- adding resources
- making event changes
- on the end user side for web requests - reserving events over multiple days with different times