EMS Equals Functional Success!
Lori Freda | TrustRadius Reviewer
January 02, 2019

EMS Equals Functional Success!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with EMS Software

EMS is used by the School of Medicine by 2K+ users. We manage and maintain over 50K bookings annually for the school in 130+ spaces.
  • We love the reporting. We run daily and weekly reports which are used by 5 service providers.
  • We add staff set up and take down times to each event.
  • We run monthly metrics and billing reports out of EMS.
  • We are currently testing the web client. EMS does not work well for Mac Users. We need the web client functionality returned because there is no solution for Mac Users.
  • Extremely positive impact. We have a growth of 60% over the last 5 years, and we would never be able to keep up with the growing demand if we did not have EMS scheduling software. The visibility and user-friendly requesting systems, along with the dashboard capabilities, have made for greater efficiencies.
EMS has the functions we needed and the customer service is better. We had problems with customer service with R25.
We were easily able to implement the system and keep our business processes in place. It was important when making a dramatic change to be able to keep all other business processes in place.
  • We are just now purchasing the Outlook module and will be integrating in the next couple of months to Outlook.
  • We are also integrated with Live Whale Software Calendar used by the School of Medicine.
  • Additionally, we are integrated with Carousel Software to Digital Display Signs.
Configuration is extensive and very user-friendly. Could possibly work better if there were universal changes made when an update/revision to a resource/space/pricing or a report occurs. It would be helpful if the change occurred throughout.
EMS Software is well suited for any organization scheduling multiple spaces to multiple schedulers on a daily basis. However, in higher education, there are many Mac users. Mac users struggle to run reports/confirmations out of the system.