Entrinsik Informer Review
Kris Hutchens | TrustRadius Reviewer
Updated November 04, 2014

Entrinsik Informer Review

Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

4.4.1

Modules Used

  • Dashboards
  • Reporting tools

Overall Satisfaction with Entrinsik Informer

Entrinsik Informer is used by Information Systems department, Finance Department and Human Resources. There are other departments across campus that have LIVE excel spreadsheets from Informer, but they do not have the access.
It is has helped with many reports that are needed for the different areas across campus. I've created many reports from queries that are no longer possible with Colleague.
  • Entrinsik makes Informer easy to use.
  • Informer Dashboards are easy to set up also.
  • Maintenance is easy
  • When creating reports, there is the ability to drag and drop
  • At this moment, I can't think of anything that can be improved. There are minor glitches that need to be fixed, but nothing major.
  • I truly enjoying working with this product.
I really enjoy using Informer. It has all the capabilities that we need for our company. I don't see why we would need to start all over again with a new product.
It is great for reporting with dashboard capability. I like the fact that I can put our logo on the forms. When I need to output the form for another staff person, I like the fact that there are different ways to do this.

Using Entrinsik Informer

21 - 
  • Human Resources
  • Curriculum Management
  • Student Services
  • Finance Department
  • Bookstore
  • Information Systems
1 - I am the "go-to" person for Entrinsik Informer for our company. If anyone has an issue, they contact me first. If I am unable to answer their question, then I will contact Entrinsik support.
  • Student enrollment
  • Course catalog listing
  • IPEDS reporting
  • Dashboards
  • Dashboards for real time "quick look" at data for student enrollment
  • We just purchased Dashboards, so I will be implementing that soon.

Evaluating Entrinsik and Competitors

Yes - Colleague is no longer using query builder, so we had to find a product that would create reports for our users. Entrinsik Informer is that product. It's easy to use and to set up.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
Product features are what led us to Informer.
I wouldn't change anything

Entrinsik Implementation

To hire someone with JavaScript skills.
Change management was minimal - We did not have any change management
  • there were no significant issues

Entrinsik Support

Because the last several times that I've had to contact support, I've known more about the product than the person on the support team. I ended up calling someone at another campus to get my answers.
ProsCons
Quick Resolution
Good followup
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
None
Yes! Holly is the BEST!! She knew exactly what I needed (sometimes before I even asked). She also knows her stuff when it comes to JavaScript and with Entrinsik Informer. I miss her not being in the support department anymore!

Using Entrinsik

Entrinsik Informer is easy to use for those people that know the data. Creating reports are easy.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • When making reports, the drag and drop feature in easy
  • When exporting reports, there are multiple ways to export. For example: PDF, excel, .csv, save list, .txt, webpage, .xml
  • If a person does not the data, then creating a report would be difficult.
  • Mapping can sometimes be tricky. You have to make sure that you get the key fields matched correctly