The ERP of Champions!
May 04, 2018

The ERP of Champions!

Gabriel Llull | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Epicor Eclipse

We use both the E-term and Solar clients throughout the company. Solar is primarily used at the corporate level in purchasing and fringe departments. Most all of our sales people use the E-term client daily. We have one salesperson who uses Solar. This ERP is utilized across the company with everything we manage. I manage all of our pricing with support from our product data administrator. We believe that performance is key to looking at how our pricing impacts our clients. I use various performance reports to help create pricing strategy within the company.

Pros

  • The ability to look back in history and delve into a customers particular order creates an atmosphere of support.
  • Broad functionality that covers all sections of the wholesale model keeps all participating clients involved and engaged in the day to day operations of the company.
  • Utilizing the ERP to support our clients and offering information based off of the data given to us.

Cons

  • I have had limited experience with support but most of my experiences have left me with my questions and concerns not being fulfilled. I have two tickets in the pipeline now that I have had no follow up as to the status of the request. Makes me think that my concerns are not a priority.
  • I would like to see a more updated e-term client as I feel that e-term at the counter level is a much more robust vehicle for a salesperson to work with. The point and click with a mouse at the counter slows things down with the Solar client.
  • Having an improved cut and paste would also make my life easier.
Yes - Prior to my employment with the company in 1995, we had a Honeywell ERP. Speaking with fellow employees at the time of my hire, I was told that e-term was substantially easier and faster to work with. Issues in the beginning were with upgrades. Every time we had an upgrade, we had continuity issues.
  • I know at the pricing level, the ability to evaluate performance of product versus gross profit has helped to increase our overall profit.
The first company that I worked for in the wholesale industry had an in house ERP. This ERP, I thought at the time was really great. When I started using e-term, I realized that my first experience of an ERP was not as strong as it could have been.
The Eclipse E-term client, in my opinion, is a game changer at the counter and in the sales field. The ability to see numerous parts of the sale is great. Using numerous windows allows one to go back and forth between jobs. The queue and messaging functions create accountability and improve performance. The "call when complete" queue, in my opinion, is a great tool that unfortunately is underutilized by most people as there can be some confusion generated by some of the statuses.

Epicor Eclipse Feature Ratings

Not Rated
Accounts payable
Not Rated
Accounts receivable
Not Rated
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Journals and Reconciliations
Not Rated
Configurable Accounting
Not Rated
Standardized Processes
Not Rated
Not Rated
Billing Management
Not Rated
Cash and Asset Management
Not Rated
Travel & Expense Management
Not Rated
Budgetary Control & Encumbrance Accounting
Not Rated
Period Close
Not Rated
10.0
Inventory tracking
10
Automatic reordering
10
Location management
10
9.3
Pricing
10
Order entry
9
Credit card processing
Not Rated
Cost of goods sold
9
Order Orchestration
Not Rated
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
10.0
Dashboards
Not Rated
Standard reports
10
Custom reports
10
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Award Lifecycle Management
Not Rated
Not Rated
Budgeting and Forecasting
Not Rated
Project Costing
Not Rated
Cost Capture
Not Rated
Capital Project Management
Not Rated
Customer Contract Compliance
Not Rated
Project Revenue Recognition
Not Rated
Not Rated
Project Planning and Scheduling
Not Rated
Task Insight for Project Managers
Not Rated
Project Mobile Functionality
Not Rated
Definable Resource Pools
Not Rated
Not Rated
Bids Analyzed and Compared
Not Rated
Contract Authoring
Not Rated
Contract Repository
Not Rated
Requisitions-to-Purchase Orders Integrated
Not Rated
Supplier Management
Not Rated
Not Rated
Risk Repository
Not Rated
Control Management
Not Rated
Control Efficiency Assessments
Not Rated
Issue Detection
Not Rated
Remediation and Certification
Not Rated
Not Rated
Transportation Planning and Optimization
Not Rated
Transportation Execution Management
Not Rated
Trade and Customs Management
Not Rated
Fulfillment Management
Not Rated
Warehouse Workforce Management
Not Rated
Not Rated
Production Process Design
Not Rated
Production Management
Not Rated
Configuration Management
Not Rated
Work Execution
Not Rated
Manufacturing Costs
Not Rated
Not Rated
Forecasting
Not Rated
Inventory Planning
Not Rated
Performance Monitoring
Not Rated
Not Rated
Proposal Management
Not Rated
Product Master Data Management
Not Rated

Using Epicor Eclipse

84 - Everything from President to counter person to driver to picker. We also have some customers who utilize the Innovo function tie-in with Eclipse.
1 - We have an IT specialist who contributes to the overall health of the ERP.
  • Inventory evaluation
  • Pricing stability
  • Customer support
  • I hope to be able to see a more robust pricing module. I usually need to combine more than 1 report and sometimes up to 5 reports to publish the data that is requested of me.
I use it every day and can't see a reason why I would stop unless I started a new job. If I were to leave my present position, the new job would be much more attractive if they were Eclipse users.

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