All employee related information in one master file
Updated March 19, 2015
All employee related information in one master file
Score 9 out of 10
Vetted Review
Verified User
Software Version
7.02.068
Modules Used
- Open4 PR and HR
Overall Satisfaction with Epicor HCM
We purchased our Epicor software in fall 2008 and went live with the financials and PR/HR 1/1/2009. When we made our purchase choice the product had not been rebranded at the time so please excuse any reference to Open4 in my review - it is the same software. We run a weekly payroll for the manufacturing facility and a monthly payroll for management. The monthly payroll is confidential but with Epicor HCM that is not an issue. Employees can be marked as confidential in the software and only users with the proper security can access those employee records. To other users it is as if the confidential records do not exist in the database.
We later added the training piece as well as FMLA tracking. The FMLA tracking works very well and allowed us to do away with spreadsheets kept outside the system.
- Security is always an issue with payroll/HR software. Security in Epicor HCM is very robust. In our manufacturing facility it is important that supervisors have access to their employee's information and the software allows me to limit access to only the correct department. There is also menu security that will allow me to remove access to features by user and grant access only to what they require to do the job.
- This software is the repository for many different types of employee information. For example in the past we have tracked skills training by employee in either an Access database or an Excel spreadsheet. We are currently in the process of loading individual employee skill information which will allow us to query the database to pull any information that is not already a canned report in the system.
- Payroll tax reports are handled by the system seamlessly. In our old system I had to keep confidential employees in a different "company" which meant I had to combine the two companies and do quarterly and year end tax reporting manually. The confidential flag in Epicor HCM allows me to utilize reports directly from the system and also creates the files needed to file online for both my quarterly SUI and W-2 reporting to SSA at year end.
- Epicor HCM has both query and report writing functionality. The quantity of information contained in the database is enormous and can sometimes make it difficult to locate the correct fields for writing custom reports. Within the Vantage product there is a data dictionary which displays each table and the information contained therein. It would be very helpful if it also covered the fields within the tables in Open4.
- Our HR department is more efficient and therefore we are able to provide better customer service to department supervisors by having answers to employee related questions in one employee master file rather than having to search through paper files or look in different spreadsheets.
- We are able to provide more accurate payroll processing and if we do find that someone forgot to report PTO for one of their employees the system allows a manual check to be cut so the employee can be paid the correct amount in the proper week thereby increasing employee satisfaction.
Epicor HCM (discontinued) Feature Ratings
Using Epicor HCM
8 - HR and Finance are the heavy users although we do have first line manufacturing supervisors who have restricted access to their own departmental employee records as well. The security is great so that the supervisors can maintain absence records and disciplinary actions for their own departments.
Epicor HCM Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - Support is a must for payroll tax table updates. It is also necessary to be able to get an answer to a problem as employees are paid weekly and there is a deadline for processing direct deposit files with the bank.
My regular payroll clerk was out sick and I had an issue with the software and was unable to get the check run process to complete. I logged a support call and within an hour the best support person I have ever dealt with on ANY software (his initials are FD) called me and was able to walk me through the issue. He was at the gate at Fenway Park on his way to watch a Red Sox game but he stopped and took the time to help me work through my issue so I could meet by direct deposit deadline. He has helped me with many questions over time but I consider that one day when I was in a real time crunch to be exceptional service. Thanks again Frank!